My mother died on Thanksgiving 2017. Since then I have tried repeatedly to have her oxygen concentrator picked up. I have to pay someone to stay at the house to have it picked up as I do not live in the area. It is now 01/03/2018 and I still have it. I was promised someone would be out yesterday and they weren't. I was then promised someone would be there by noon today. It is 1:32 and no one has come by. I tried calling and the person I spoke with is buys and can't come to the phone. Everytime I have to arrange this it picks a fresh wound I have with my moms passing. Thank you Lincare for rubbing salt in a wound over and over. I would never recommend them to anyone.
Ridiculous customer service, if you can even call it service. They're willing to take your money, but getting product out of them is like pulling teeth. I would suggest finding an alternative, but if you use them do so at your own risk. M-Power Prosthetics appears to be a better option, but I do not have personal experience with them. Best of luck!
On Oct 13th, I went to Athens Sleep Center for a prescription for new BiPap supplies. They sent the prescription to Lincare-Garland. I was told they would bring the unit to me since I am 82 years old and do not do well in Dallas area traffic. when the equipment did not arrive, I went on Nov 11th to Garland office to pick it.up. I wanted a mask like I had been using, it was older and not immediately available. The manager was very courteous and assured me that it was ordered and they would deliver it so i would not have to drive over again. Three times prior to this visit to the manager I have attempted to contact them by phone, none of my calls was returned. I just received a bill for the small copay and see that the mask is on the bill to Medicare and Aetna. Today is Dec 20th - I still do not have the mask. Rick Franklin, Terrell, Tx