It is with a heavy heart I write this review. We have been to sawa a few times and have loved the food. It has never been very busy, but tonight was pretty busy. We were sat, looked at the menu, I checked in on Facebook, then 19 minutes later notice someone that was just sat at a table have someone take their drink order. 19 minutes after checking I to Facebook with no service, we decided to leave. It is unfortunate because we love having sushi so close to home. However, we love actually being able to order an eat it, too.