Power Pro Plumbing, Heating & Air
18105 S Hobart Blvd, Gardena, CA 90248
I really appreciate all the people who helped me at Power Pro Plumbing and HIGHLY recommend them. From my phone calls with Amy and Maria to the service provided by Erik P., I was taken care of in the most professional and kind manner. They provide excellent customer service that is efficient and considerate. They keep you updated every step of the process.
My Plumber, Erik, so far exceeded any expectations. He really, really knows what he is doing and is innovative with solutions. My bathroom facet installation had been badly botched by a handy man who left literally, everything, from the facet and sink to the workings under the sink, broken. Erik fixed it all in a short amount of time and had to engineer some solutions on the spot. Which he did with no worries or stress. He really understood the trauma a bad handyman can leave behind and was so helpful to me in the situation. Call them. You will be glad you did.
I just left a review earlier and I can't say nothing but good things about both Mario & Alex. They make me realize how old I am when they speak to me very courteous I'm old school and I have to say good professional manners I'm also a veteran so I'm use to there professionalism.
Team Power Pro,
I wanted to thank you for the quick response to my mother's water heater issue. Technician Robert was great! He explained everything prior to starting the job and did a great wrap up with us when the job was completed. When you've got a problem it's great to be able to call s company that says, "no problem"! Greg G.
No more leaks! Robert came on a Saturday to fix my leaky tub. He was very clear with details of what the issue was. He fix it in no time. He also offered to check out my water heater just to make sure everything was working well. He spotted a leak and all the corrosion, it will need to be replaced. Robert definitely be the plumber to do it. I'm glad I called power pro plumbing, they are efficient and professional. They saved me from a huge potential water damage nightmare!
Jose came out to the property, and figure out the problem. He stayed with the job until it was finish. It was a very big job and Jose came through with flying colors. I am very thankful for Jose and how quickly he got the job done. Thank you again Jose.
I had a terrific experience with Power Pro Plumber and will continue to use them in the future. They were professional, knowledgeable and efficient. We had a pinhole leak in our downstairs bathroom that flooded our garage. Power Pro fixed the problem and provided solutions to prevent the issues moving forward. The technician educated me throughout the process providing me with a good understanding of the problem and resolution. They were able to fix the leak and replace our broken regulator in a timely manner. I would highly recommend Power Pro to others looking for a plumber.
Watch out! These guys will rip you off! They have numerous phone numbers and service most of Southern California. They have ads on the front page of the phone book and big two page spreads inside. They offer free estimates to get one of their rip off artists in the door.
We noticed water coming up through the hardwood floors and we were very concerned. We called them out and they met with my fiance. The guy said he would have to do a video snake but never quoted a price. Then when she told him the clean-out was behind the dishwasher, he said it wasn't and he needed to cut a hole in the wall and pipe to see it. She trusted him and the guy ran the snake. He said a 4 foot section of pipe was disintegrated and they would need to jackhammer through the slab to get to it. This was the worst case scenario and we were scarred. He said this would run at least $5000, She called me and I told her to have him stop immediately and we would get a second opinion. He charged us $1250 and left after 4 hours.
When I came home that night, I called up a friend of mine who is a union pipe fitter. He said he would bring over all the tools and we could do the work ourselves. We ended up jack hammering a 5 foot trench in the bathroom to get to this "disintegrated" pipe. Of course once we did all of this damage, we found no disintegrated pipe. I was infuriated. We went to Home Depot and got a snake. The snake went through the pipe no problem. There was a minor hair clog at a T and we went ahead and replaced that portion of the pipe since we were already under the slab. The next day, I had a Mike Diamond Plumber come out and run a snake and he said there was no resistance going from the back of the house to the curb. He also said that this company is known for ripping people off. Whatever you do, do not let these guys in your house!!!
Nathan got to our house, he knew it would take longer to do than that and was honest about it. He agreed to come the next day, two hours before his shift, to accommodate us, even knowing it would be raining and the job was outside. He showed up on Sunday, got to work and was done in time for us to meet our appointment. He was kind, professional and very pleasant! Also, there was no extra charge for weekend rates plus we got a new customer discount!! Oh, and we now have hot water which is awesome. Thank you very much!!!!
Our downstairs Plumbing backed this morning. Handling a Plumbing problem was not a part of my busy schedule this morning. I called Power Pro Plumbing, and they sent their Amazing service Tech Joseph out to help us with our Problem. I watched Joseph carefully and thoroughly source our problem and within 45 minutes of his arrival our Plumbing was unclogged and working nicely. Thank you, Power Pro and thanks, Joseph. It is nice to work with a Plumbing Company that is thorough and focusses on quality!
Power Pro Plumbing (License # 766254): Unfortunately, we relied on Yellow Pages reviews to discover that Power Pro Plumbing did not live up to the hype of the reviews or name. Be cautious, if you have a water emergency or water damage that needs immediate attention. 28 hours after our initial call, our issue was resolved.
Power Pro Plumbing has a capacity issue causing long delays and poor customer experience. In addition, they demonstrated a pattern of focusing on additional scope of work before the initial work was resolved. It was hard not to get the sense that we were being “played” with our final costs 4x’s the initial quote and additional work recommended 15x’s the original price.
The technicians were professional, polite but more focused on booking the next job. The main office’s lack of accountability and poor customer service was disappointing. We had three technicians come out with each recommending more work than the last.
Our main line backed up, water overflowing from our toilet and bath tub into our bedroom. Power Pro Plumbing quoted us a wait time of 1 hour 30 minutes. It was 5 hours and 30 minutes before a technician came. The technician was professional and helpful but was unable to resolve the issue because it was late in the day. Keep in mind if we had not waited so long our issue may have been resolved. My family was left with without water access and few options for another plumber to come out.
Feeling up against the wall with few options we scheduled the additional work assessed (4x’s the original call price) to resolve the issue. The technician showed up the next day within the three hour time period quoted by the company operator to tell us in person that it would be another 4 hours before a third technician would come out to conduct the work. They focused more time quoting additional work (15x’s the original price) before they completed the work we waited 28 hours to be conducted.
Again, if you have a water emergency this is NOT the company for you. They are overpriced and make you wait long periods of time with no results and have zero accountability. This is the last time we rely on the Yellow Pages and Power Pros Plumbing. It’s my hope that this review will help someone else avoid the negative experience my family has gone through.
My downstairs bathroom toilet and sink backed up while nobody was home. I called this listing and had a very helpful and courteous phone operator send someone out to inspect it. Inspector ran about 20 minutes later than specified, but I was very grateful that they called me instantly to give me a heads up.
Joseph was very kind and helpful, though he found lots of tree roots while running the roto-rooter through the system in the house, and outside, which falls on our landlord for the townhouse we are renting.
He also cleared two sinks for us and they have never drained (and smelled) better since we moved in in January! Cleaned everything well after he was finished, too.
Though plumber visits are pricier than anyone would want, I absolutely recommend this company to clean up for you and your family.