My wonderful daughter went to The Islands in Garden City to buy me a Christmas gift. She works part time while in high school and parted with $48.00+tx to buy me a beautiful cosmetics bag. The only problem was that I had the same one. When I went to exchange the gift, I was told that I waited too long and that they can’t do anything. When I pushed to speak to a manager, they offered to give me half credit of $24.00. The upsetting part is that the manager wouldn’t even come out to speak to me, even though I asked to speak to her. I buy a lot from Lilly Pulitzer’s web site and this store might have been a new place for me to shop. They not only lost what could have been a new customer, but they made my daughter feel bad. My daughter decided that she didn’t want to lose half her money and told me to keep the bag. She had to work 5 hours to buy me this bag. The funny part is that if they had given me the full price as credit, I probably would have spent 4 times that much as I spotted a tote bag I liked. Do not shop at this store if you return items or want flexibility. I suggest using Lilly’s website. They are super nice at customer service and the returns are very easy and they give you your money back. They also have many specials and give you gifts when you spend money on their items, which is how I got the $48.00 cosmetics bag for free.
I usually love what I see in Hugo, but there's always this nagging sense of "Why would I pay so much money for this when it really looks like something I could make on my own at home?" I feel as though you can also get the same thing, but better made, in local vintage shops and boutiques even if you weren't in a crafty mood.
Absolutely hate going to this store. The staff looks at you with suspision, they don`t let you touch anything unless you are not going to take it to the register at once. I never liked dealing with people with high-selfesteem. If I am not wearing a 5 000$ suit that doesn`t mean that I deserve to be treated like a thief or something like that. So I will hardly revisit this place.