This is the worst car rental I have ever been to! Don't rent from these people, I will NEVER rent from Hertz. We had contacted Hertz to rent a 1-way car to TX from KS and were told it would be an additional $275 - this we understood. When we arrived at this location we were told the employee would not come in @ 4 as we were told he would but he would be in @ 5! We waited and when we told him what we were renting - he told us they didn't have any cars to go 1-way even though I had spoken to someone from there the day before and was told they did!~! He then acted like he made a call, he said his "agent" also said they didn't have 1, there were approximately 25 cars in the lot and he refused to rent us one!! Don't ever rent from HERTZ!!
Well ran operation. Shawn has a customer service oriented staff that strives to keep his patrons satisfied.
Awful experience. This business is dishonest and not true to their word. Morgan is the poorest example of a Manager and lacks poor people skills. Never rent a vehicle from them!!