Be careful with this company. Don't dislike the job because customer satisfaction will not be an option. We had this company put in a retainer wall in front of our home. We were told that the ground was not high enough to continue for the length of the house and that curbing would look great. Not only did the curbing not match the stone wall which was a dual color, but we find out later from 2 other estimates to fix this incomplete work that we most certainly could have gradually continued the wall until it was flush with the ground. Our job looks like we ran out of money! Upon expressing our dissatisfaction regarding the single cored curbing against the dual stone wall, the owner wanted more money to come back out to change out the curbing to match the stone wall. I wish I can attach pictures to show the job that was done. Picture dual colored smooth stones and then that stopping in the middle of the front of the house and continued by a single colored brick type curbing. The owner is trying to tell us that the new curbing should match a 3 year old existing curbing that is not even part of this new job. He claims mixing curbing color doesn't look right. Who's house is it anyway? The fact that I've used this company for about 5 years now for various jobs and there were no issues because we've always liked the job should be a factor to satisfying us. This was a first time that I was dissatisfied and I get lash back for complaining. It stands to reason that being a returning customer should hold some measure of loyalty and therefore ability to please the customer. But that doesn't seem to be the case when you choose to disapprove of their work.
2744 Aqueduct RdSchenectady, NY 12309
From Business: Thomas J Loehr Excavating Service Inc has been serving Schenectady and the Capital District for over 20 years. We do all phases of excavating work. We service and…