We checking in our reservation online and was directed to wait 40 and upon arrival we would be seated. When we walked into the Gallatin location they failed to honor our wait time and made us wait an additional 40 minutes to be seated stating that the did not know you could check in online and could not honor the time sent in the email and text message from their company.
Average at best. Nachos and loaded potato soup both made from awful cheese product glob. Fish and chips decent. Overall, this is like school cafeteria food.
My husband and I eat at the Gallatin store at least once a week. Unfortunately, tonight will be the last time. We arrived at Cracker Barrel about 6:00 pm ready for supper. They were out of sweet potato casserole and had no corn bread. Finally after we were through eating the manager finally brought our corn bread. I would not complain. If this was the first time this has happened, but is is not. The manager never once said how sorry she was or offered to cover at least one of our meals..sorry but will eat at Hendersonvile from now on.
Called for curb pick up was told by a worker they were to busy to come out with food and we needed to come in called manager another employee told me he was busy and she would take a message I told her no get him on the phone she said they had a party of 29 and I would have to wait finally the manger got on phone and took care of it we got the curb side service I wonder if the girls lost there job or got wrote up they should have customer is always right no matter what and if you provide a service provide it
THE VERY VERY RUDE LADY AT THE GREETINGS DESK DIDN'T WELCOME US, SHE JUST ASKED FOR OUR NAME. WE ASKED HOW LONG SHE ANSWERED JUST A COUPLE OF MINUTES(WE WERE THE ONLY PEOPLE ON THE LIST AND THE LOT WAS NOT CLOSE TO BEING FULL) AFTER 10 MIN WE ASKED AGAIN HOW LONG SHE THEN REPLIED 25 TO 30 MIN. WE GOT UP AND SAID NICELY THANK YOU BUT WE'RE LEAVING, SHE JUST GAVE US A DIRTY LOOK. DO WE WENT TO LONG HORN ACROSS THE STREET. WILL NEVER GO BACK TO OCHARLIES EVER AGAIN!
We waited at a table in the bar for 15 min then was told it was a "dead" table. Obviously this table that had 4 chairs rolled silverware and the small folded appetizer menu set up was a table that is not used and you can not get service at. When does any restaurant have a table that you can not receive service? There was a whole section that was empty. We were asked if we wanted to sit at the bar or wait for another table. We sat in the car and left.
Stay away! Rude staff and bad service. Unless you are a local, you are not welcome at the Whippoorwill.