16127 Shady Grove Rd, Gaithersburg, MD 20877
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If I could give minus stars I would. I will NEVER rent from this location again. I have rented from this location for 8-9 years. I even had a long term rental for about a year & a half from this location. I have since moved to PG County on the other side of the beltway, but will make the journey to Gaithersburg to take advantage of the $9.99 weekend special when it is available. In the past I have been able to return the car on my side of town with no question or problem..
This time the agent behind the counter was telling me ...in a loud voice ...that if I didn't return it to Shady Grove Rd in Gaithersburg I would be charged an additional $75-100 and would not proceed with renting the car to me until he had the last word. Other customers witnessed this interaction with shaking heads and gaping mouths.
Finally he processed the transaction and took me to examine the vehicle before turning it over to me to be on my way ....away from him. There was nothing wrong with the car in terms of scratches, dents etc. But the car was FILTHY. When I said something about it I was told that they can not wash the cars on cold days ...it was 42 degrees and there is a car wash 100 yards away. I have never been handed a dirty car from Enterprise and quite frankly I find it unacceptable that it happened this time ...or ever happens (maybe if it is below freezing ...and it clearly was not). My first stop was for gas and a car wash before I could go anywhere else
This guy seriously needs some customer service training ...or another position where he does not have to interact with the pubic.