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We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Gaithersburg, MD. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours

Regular Hours

Services/Products
  • Airport Pick Up
  • Auto Rental
  • Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
  • Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
cash, check, amex, discover, master card, visa
Categories
Van Rental & Leasing, Truck Rental, Car Rental, Automobile Leasing
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COUPONS & DEALS

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Reviews

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Juliette S.

02/22/2017

Overall

If I could give minus stars I would. I will NEVER rent from this location again. I have rented from this location for 8-9 years. I even had a long term rental for about a year & a half from this location. I have since moved to PG County on the other side of the beltway, but will make the journey to Gaithersburg to take advantage of the $9.99 weekend special when it is available. In the past I have been able to return the car on my side of town with no question or problem..

This time the agent behind the counter was telling me ...in a loud voice ...that if I didn't return it to Shady Grove Rd in Gaithersburg I would be charged an additional $75-100 and would not proceed with renting the car to me until he had the last word. Other customers witnessed this interaction with shaking heads and gaping mouths.

Finally he processed the transaction and took me to examine the vehicle before turning it over to me to be on my way ....away from him. There was nothing wrong with the car in terms of scratches, dents etc. But the car was FILTHY. When I said something about it I was told that they can not wash the cars on cold days ...it was 42 degrees and there is a car wash 100 yards away. I have never been handed a dirty car from Enterprise and quite frankly I find it unacceptable that it happened this time ...or ever happens (maybe if it is below freezing ...and it clearly was not). My first stop was for gas and a car wash before I could go anywhere else

This guy seriously needs some customer service training ...or another position where he does not have to interact with the pubic.

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