Customer service by the owner is the worst I've experienced anywhere. The owner accused me of shoplifting (I didn't, I'm 47, and can afford to buy anything in her store) when I went back a month later because I didn't have CA to finish a project. Unless you're one of the guys who race on her indoor track 3x a week she doesn't have the time of day for you . I'll never go there again, even if it is the only hobby in a 25 mile radius. Online ordering for me next time I need something, even if I have to wait on shipping.
18620 Woodfield RdGaithersburg, MD 20879
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I wish I could give the business less than 1 star. This is by far the worst customer experience that I have ever had in my life. I went their for the Helicopter night and had landing gear break in the frame. I asked the owner, Mimi, if I could borrow a pair of pliers. She gave them to me, and I attempted to get the part out. She asked if she could try, so I handed the helicopter to her. She grabbed the frame of the Helicopter and broke off the piece that held the landing gear in. I wasn't worried, assuming she would replace the part that she broke. However she looked up the part and asked me if I wanted to order one. I asked her since she broke it if she would replace the $10 part. She told me that she wasn't going to do that because she felt since I let her work on it, that I was at fault. She is a hobby shop owner and assumes professional responsibility for the things she works on. After arguing with her, she told me that she could give me a $2 credit to a new one. I asked her, "what about the 2 hours it will take for me to replace the part, which my local shop charges $35 an hour." She asked me, "What do you want from me?"After arguing with her for about 15 minutes, we came to the agreement that I would leave and get my money back that I spent to get in the place ($10). I told her it was a shame that it turned out like this because I was planning on buying one of the helicopters that she had in her shop. She said, "That's alright I don't want your business."Unfortunately, the actual RC track was very nice and I planned on bringing a lot of friends with RC cars there. However, after learning how the owner of the shop treats customers, I will never be returning.