Worst customer service ever experienced in a retail outlet. Sales Rep. claimed he was able to accept a recycled phone in order to sell me a new one. This was a violation of Verizon policy set in place since 1 July. Once phone arrived two weeks, I was told that I had to buy the $700.00 phone outright. This company will say anything to you to make a sale. Felt like I was given the old "bait and switch" sales approach which is very unethical. Other Verizon affiliated stores in the area to that have ethical business standards.