Horrible customer service and room. We needed to lock down a place quick and saw this location on bookings.com. DO NOT TRUST ONLINE PICTURES. We left within 20 minutes of entering the room. Foul smell catches you as you first enter and nothing seemed to have been cleaned in a while. No towels or wash clothes were prepared. Had to call the front desk to have her bring us a few. She was the only enjoyable part of the experience. We left and called to make sure we could get a room at another hotel (maybe 30 mins of research and then another 30 min drive to new booking hotel) Called to cancel our stay and see if a partial refund could be exchanged. I was told no refund would be given because we had not notified them immediately. Overall terrible experience.
1270 Waterford Club DrLithia Springs, GA 30122
From Business: Property Location With a stay at Budgetel Lithia Springs in Lithia Springs (Austell - Six Flags), you'll be within the vicinity of Mable House Barnes Amphitheatre…
Initial Impression Of The Guest House Inn & Suites (Now The Guest Lodge) Was Positive. Marisol & Omar Were Very Accommodating & After Agreeing Upon A Monthly Rate & Minimum Length Of Stay, (Made Arrangements To Stay 3-6 Months While Waiting For Our Apartment To Become Available). After The 2nd Month, Jay (The Owner) Doubled Our Rate Without Telling Us & When We Wanted To Discuss The Terms Of Our Agreement With Him, He Refused & Literally Kicked Us Out Into The Street With 2 Children At Like 8pm. To Add Insult To Injury, He Only Gave Us Like 2 Hours To Vacate Our Temporary Apartment Before Threatening To Have Us Forcible Removed. The Almost The Entire Staff Is Rude & Honestly Feel Their Guests Are A Nuisance. They Ridicule & Make Fun Of People With Disabilities & The ONLY 2 People There Who Were Even Remotely Nice To Us Were Marisol & Omar. Eventually Omar Was The ONLY Employee That Would Even Acknowledge Us! Really Went Down Hill Fast!! DO NOT STAY THERE! MOTEL 6 IS SO MUCH NICER!!
This is THE WORST motel I have EVER seen in my life! Customer service there is horrible. I wouldn't recommend this place to anyone! And the place now has sky rocketed in prices! For a week they want nearly a hundred bucks more for a room! I don't typically write reviews, i never have written one, but I totally had too!
This hotel is horrible! We wanted to walk right out after we saw the room. But we were driving over 13 hours and needed to sleep. I am handicapped and they put me on the third floor. The elevator was not working. No wifi. The carpet was soaking wet. No refrigerator or microwave. The outlets we're broken and falling out of the wall. Sheets were dirty and had blood stains. Towels were old and thin and falling apart. Room smells like smoke. Hair in sink and shower. Pool had no water in it, instead a bunch of garbage. Shower had a black ring around it. No ice machine. Door lock broken. It was very uncomfortable and we did not feel safe. We slept in our clothes for 7 hours and then left. It was disgusting! We were supposed to stay 2 nights. The manager is avoiding my calls and I leave messages but I never get a call back. Horrible !
i would never stay at this place again omg i got bed bugs from head to toe from this nasty run down drug infested place.. be aware never stay here ....