My husband loves his Dr. So he continues to be seen here. Which is an hour and a half away from our home.However the wait is horrible. We usually sit waiting at least 3 hours. One day is was 5 hours. The nurses and the staff are horrible as well. Every time he needs a refill on his medication they forget to call it in, then you have to spend an hour on the phone trying to get this resolved! And it hasent happened only once.. It happens every single time!!!
I had the WORST experience with the office staff here regarding my insurance. I went to see Dr. Adu for depression and anxiety, I had NEVER before had any treatment for mental health. My insurance company requested information from the doctor regarding his notes so they could verify that I do not have a pre-existing condition. The doctors office failed to provide my insurance company with the information they requested, therefore, the insurance company held payment until they received the info from the doctor.The office called last week to confirm my next appointment and did not mention that the insurance company had not paid them. I took time off of work and drove ALL the way over to there and the office manger, who also happens to be Dr. Adu's wife, was very rude to me, treated me like trash, and told me that I owed $250 and could not be seen until I paid it. After I contacted my insurance company I found out they hadn't been paid because the office FAILED to do what they were supposed to.
I have been going to this office now for about 5 years. My reg MD is Raulerson, I have also seen Galloguy (sp,I still don't know how to say it) and McCoy. All have been extremely professional. I absolutely love Raulerson though. They have been thorough and caring and that is including the front office. In all the time I have been going there I have never been treated rude in any way. The only thing I could say is that sometimes I have to wait, which is what happens when you are at a successful medical office. I know that the doc is taking care of someone and he will use the same care with me, which is what he told me when I looked like I might slit my throat from waiting. I would like to say that this office has given me my life back. I don't take narcotic pain killers anymore thanks to Dr Raulerson's care. I would say if you just want pain killers go somewhere else. They are not into Dr shoppers for pain pills, but if you have a legitimate medical issue these are your guys. I have sent my son here and am sending my sis here next. I love them!!!
I agree 100% with Autumn14. Doctor is funny and nice and the PA is excellent. Although office staff is horrific and I can't get my monthly medication on time. It takes staff 1 month (of me being w/out) to call for prior approvals. What kind of office staff is this and what are they doing there, if not their jobs?