Completely ridiculous, I tried to book a bus and the manager (white guy) insisted I (an african american male) couldn't get on the bus because it was full. I waited for the bus to arrive to find there were 12 empty seats, and the manager told me "my kind of person" isn't welcome. Disgusting.
I believe his name was Scott & I couldn't believe how tremendously courteous & kind he was! I took an early bus (6:25 am) and arrived right at opening. He was very friendly (which is amazing for anyone at that hour) and helped me through the whole processes seeing as it was my first time using greyhound. He showed concern for me when he thought another patron may have been bothering me, helped me carry my bags to the bus & just went above and beyond at his job! Made my first greyhound experience a wonderful one.