We purchased a 33ft above ground pool a little over a month ago with installation. Spent $7000. About 2 weeks later we already had grass growing through the liner. We have been going back and forth between the store, installer, and owner whom now doesn’t respond to my emails or calls and does not keep us informed. Just tells us they need more time to figure everything out every time we speak to them. The installer blames the store and stated that they should have sold us the proper herbicide and a barrier between the liner and ground. We were told this after we called to complain about the grass. Why did they install it then if they didn’t have the proper materials? The store blames the installer and says they should have supplied herbicide and everything to install the pool which we were told was included in the price. While trying to get the issue fixed, we were told the liner would only be patched, another time that it would be replaced after the pool season which we said was not ok. We wanted it replaced now for fear they would brush us off again. We received a call this week and were told they would come replace the liner this week and to drain the pool. We thought the company finally decided to do the right thing and replace the liner. Today comes and they told us that we were supposed to purchase a new liner for them to install.Bottom line, I could go on about everything that has gone wrong. Do yourself a favor and buy a pool somewhere else. They are very pleasant while selling you the pool. And seem like a great company to do business with. But if something goes wrong, you will be left with a mess.UPDATE: Family Pool and Spa ended up replacing the liner. The owners finally called us back, only to ask us to remove the post. I told them that I was planning on updating it when I had time. But then I was patronized by the owner. After being harassed on the phone on mother’s day I will no longer shop at the store. That is no way to deal with a customer.
7585 NW 215th StMicanopy, FL 32667
From Business: I both sell & Service: Pool Tables, Snooker Tables, Billiard Tables, Antique Tables, Bumper Pool TablesRe-felting in Standard Cloth ,Backed Cloth, Speed Cloth: Si…
This is my regular spa supply store and the new manager Heather has gone over and beyond to help me find a part for my very old hot tub. They know what they are talking about, communication skills are terrific, and they are so very friendly. I highly recommend this business
I bought $100 worth of chemicals yesterday and needed to return them today because of a pool issue that I am having. They said they would not take them back because of EPA regulations. They have not even been out of the bag I carried them from the store. Then they said they would exchange them. Well which lie is the right lie. They cannot take them back because of the EPA or they will not take them back because they'll lose a sale. Sad
We have been very pleased with the above ground pool that was installed last year. David Broom is always quick to respond to emails or phone calls.
This pool store has excellent customer service. I am able to get specific instructions for how to make sure my pool water is clean. They test your water at no charge and print out the directions. Very friendly staff.
I purchased a billiard table as a present for my husband. They delivered and set it up the same week. He loves the table!!
These are the most clueless people I have ever done business with. I have been trying to get my hot tub fixed (under warranty) for 3+ months now. Every time I call them, they have no idea if parts have been ordered, if parts have come in, etc. I never once get a warning they are even coming to fix the tub. They just call out of the blue and say they are on the way. The one hot tub repair guy they had quit. So now a pool repair guy is trying to do the work. I would never buy a hot tub from them again solely because the local store lacks a qualified manager to run the store. Tomorrow will be their 4th trip out to my house in the last 3 months to attempt to repair it. It's only 3 years old. Simple example: a year after buying the hot tub I moved about 2 miles. 3 times now they have sent the repair guy to the old house first. How many times do I need to tell them I've moved?