This is my regular spa supply store and the new manager Heather has gone over and beyond to help me find a part for my very old hot tub. They know what they are talking about, communication skills are terrific, and they are so very friendly. I highly recommend this business
I bought $100 worth of chemicals yesterday and needed to return them today because of a pool issue that I am having. They said they would not take them back because of EPA regulations. They have not even been out of the bag I carried them from the store. Then they said they would exchange them. Well which lie is the right lie. They cannot take them back because of the EPA or they will not take them back because they'll lose a sale. Sad
We have been very pleased with the above ground pool that was installed last year. David Broom is always quick to respond to emails or phone calls.
This pool store has excellent customer service. I am able to get specific instructions for how to make sure my pool water is clean. They test your water at no charge and print out the directions. Very friendly staff.
I purchased a billiard table as a present for my husband. They delivered and set it up the same week. He loves the table!!
These are the most clueless people I have ever done business with. I have been trying to get my hot tub fixed (under warranty) for 3+ months now. Every time I call them, they have no idea if parts have been ordered, if parts have come in, etc. I never once get a warning they are even coming to fix the tub. They just call out of the blue and say they are on the way. The one hot tub repair guy they had quit. So now a pool repair guy is trying to do the work. I would never buy a hot tub from them again solely because the local store lacks a qualified manager to run the store. Tomorrow will be their 4th trip out to my house in the last 3 months to attempt to repair it. It's only 3 years old. Simple example: a year after buying the hot tub I moved about 2 miles. 3 times now they have sent the repair guy to the old house first. How many times do I need to tell them I've moved?