I madeemergency reservation due 2 a critically ill familymember atShands.I live 3 hoursaway soI needed a reservation formyspecial needs son whois on oxygen support. 2 AM I sawIwas lowononeofhis meds andIcouldnolongergo. I called at 2:36 AM to cancelGirlwas not authorized to givemea refund so to call in the morning and speak toamanager.at 9:05 AMShe told me that I wastonotgetmy refund due to turning away guests from a roomtoldthatnormallyI would've been given a refundbutthey can't doitthistimeforthefacttheyturnedaway customers.In 5 hourstime the 4 rooms theyhadavailable werefilled.Shewasveryrudewith meEven though I nolongerneededtheroom due tothe factthat my critically ill family members status had changed and my special needs son not having enough medication.I am sickened that I lost $120 for 5 hours and no help.I wouldntbe so bitter if I was offered anykindofhelp. You guys give a discount to people staying at your hotel due to medical emergencies but youwillnothelp them intimesofneed
3905 SW 43rd StGainesville, FL 32608
From Business: IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at holidayinnexpress.com for our lowest rates. You won't find these anywhere else.…
3600 SW 42nd StGainesville, FL 32608
From Business: Property Location When you stay at Extended Stay America Gainesville - I-75 in Gainesville, you'll be in the business district and close to Fred Bear Museum and U…
4155 SW 40th BlvdGainesville, FL 32608
From Business: Relax and refresh in convenient accommodations at SpringHill Suites by Marriott Gainesville. Stay just 2 miles from University of Florida and near Kanapaha Botani…
Best hotel and Great StaffWe recently stayed two nights at Wyndham Garden Gainesville and found it truly outstanding in every way. It is beautiful and spacious. Every aspect of the hotel amenities, service and atmosphere are amazing. It is also located very close to all the Malls and Restaurant is within walking distance. This is a real gem to find in our favorite city- we will be back!!!!
Bathroom shower had hair stucked on the tile. Called the front desk to inform them but no appoligy. Not up to usual Marriott standards.
clean rooms great service