Took a leisurely ride over on Saturday to check out the selection. Arrived to be greated with immediate negativity. Continued to browse the "walmart-like" inventory and found nothing. Asked questions about 29er bikes/wheels and received the most UNPROFESSIONAL responses. Overheard another potential customer denied a test ride because he arrived on a BIKE to the BIKE Shop that will ONLY ALLOW a person that owns a CAR to test a BIKE!
Sumner's bike shop ,Well here's my review , I have been going there since the 60's yes that's how long it's been there my mom puchesed my first bike there a stingray then my grandfather purchased a 10 speed for me , and fast forward a few years I puchesed my son,daughter,grandchildren,and myself bikes there and I have always had great advice and repairs there Dave the owner of this shop now has given me excellent repairs and plenty of time to pay my bill your a awesome man Dave I wish there was more people like him honest , caring and just an great man thanks Dave for your advice , patience great hospitality. Sinincerly Mr. Charles Davis
The owner has not delivered a bike or refunded my money for over 9 months...reported to Better Business Bureau
My wife spent $4,000.00 on a bike here a month ago, and let me start off with she loves the bike. The problem I have with this shop is the customer service. They fit her to the bike, the stem needed to be changed so they installed a new stem and charged an additional $60.00 for the stem. Then after riding it for a couple weeks felt that it was not fit correctly and took it back to have it adjusted. We were told that we needed a better fitting and that it would be $150.00 and they would bring her in after hours and put her on a yoga mat to check her flexibility and be able to fit it more accurately. My family has bought numerous bikes from other local shops and have never been charged for a fitting before. After calling around to other bike shops we took her bike to Rubber Soul and had them do the computerized fitting. I like the community support that Sunnyside Bicycles is doing, but I feel like they are not as informed at road biking as some of the other bike shops in town. Be wary if you are a beginner as I feel we were helped by a used car salesman that was up selling everything.
I bought a bike about a year ago. I was just looking and needed help getting sized for a mountain bike. I was honest and telling the owner that I was not planning to purchase a bike at all, but just needed information. He let me try several bikes in the parking lot, explained what a good set up would be like and how it should feel. In the end I really like two bikes, he made an offer that I just couldn't refuse. You get free tune ups, but I wrench on my own, so no biggy there. Overall my experience was very pleasant and transaction was perfect.
I was surprised to see a negative review of this business above. Every time I have brought in my bike for repair, I have been given very good attention and service at a very reasonable price.