Sales associate promised a refund if they didn't fit. Manager declined to issue a refund. Poor customer service and shady business practice. Beware of doing business with this place.
The four star is for the VIP membership cause it is not what was promised. The customer service is great especially an employee named (Michael). Very professional, kind and is willing to go out of his way with service!!!!
This store is the worst if you buy anything you are stuck with it. They have no returns or exchange. They just take your money and they do not care about the customers. They just care about collecting your money. They show they care for you but if the shoe hurts you then you will see the true colors where they do not care.
What I love about this shoe store is the level of commitment they put into customer satisfaction. Their staffs are great and the store is amazing.
Worst place to shop! Please do not go to Skechers USA Outlet Fresno! True story begins - I walked in on a Saturday evening two hours before closing time. No greetings, no eye contact, nothing from any employee. Meanwhile, half of the employees in the store 2-3 of them were chatting among themselves in the middle of the store. Who hired these clowns? I spotted a shoe I liked but didn't see the right size on the shelf so I picked up the shoe and walked to the first employee I saw - a mid-twenty African male with an Afro. The guy literally didn't want to help me so he asked another African female also in her twenties with even a larger Afro to help me. I showed her the shoe and she headed toward the back. Half-way to the back she ran into another employee who was on her break (a Mexican female also in her twenties) and they began to talk. Meanwhile I was there ten feet away, just watching them talk. The conversation carried on for 15 minutes, I couldn't believe it. So I walked toward the African girl, but she ignored me and walked off. I was persistence in buying the shoes so I seek for more help but each employee I walked toward were running away from me. I guess the hiring manager must of taught them how to play tag very well because they sure can run, ignore, and hide. I lost hope and walked out. Side note: when you have a store employed by mostly Negros and a Mexican (wanna be Negro) girl in their twenties who blast the store away with ghetto raps - figures for the poor customer service. Note to owner: all the employees here including the store manager needs to be fired and re-build from the ground up if the store is to survive. Oh by the way, the one star is negative and the positive review below is fake.
This is a family ran business and everyone is very professional. Great customer service and good prices. I recommend it to everyone.
Today was my first time shopping at wss shoes my experience there was not to good the customer service there was horrible and the employees were in a bad mood the literally pass by a customer and don't even consider to say excuse me as I was looking for shoes an employee there just walked right into me and didn't even excuse him self.. the only reason I bought shoes was cause they were a good price and I was already there but I won't be returning thanks to the horrible customer service I can go on and on about this place. . I honestly don't consider people to waste there time going there go to the mall they actually care about there customers
Worst customer service I have ever had. How they stay in business is beyond me. I went in there to buy an expensive pair of boots that are hard to find in the area. I was treated like I was an extreme inconvenience to them. Take your money to a business that is glad to have you as a customer, because they show no interest.
Due to the great customer service we received there I gave it 5 stars. Thanks staff!