(2/2)I asked “What if, God forbid, she gets the dress and there’s something wrong with it or it’s wrong order? What is the process of returns/exchanges.” I asked this question to cover our bases and ensure that if something did go wrong there would be sufficient time to rectify the situation. Only then did Debbie look up and snapped back in an accusatory manner, “well that makes me suspicious about you all,” as if we had some ulterior motive. At this point we decided it definitely was not worth it if she behaved so defensively and rudely to a valid question (which now after reading several reviews that explained the hell they went through after reciiving the wrong dress or a dress with blemishes) to take the chance and do business with this vendor. We sent an email expressing our disappointment in service and Debbie had the audacity to reply denying her disgusting behavior. Go somewhere else, target...the dollar store...anywhere is better than this vendor!!!! Unless you hate yourself then walk right in.
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(1/2)Believe the bad reviews. DO NOT SHOP HERE! I went in the store along with my mother and sister-in-law to check in on a dress for my soon-to-be sister-in law. We spoke to Debbie who had been in frequent contact with the bride and her mother up to less than an hour before we arrived. Debbie was extremely rude and acted as if we were not worth her time our energy. We first introduced ourselves obviously and explained that we were the party who traveled from MD to check in on a dress. She rudely replied (not bothering to look up from a catalog she was reading) saying that she speaks to a lot of people and didn’t know who we were (remember she was reminded of our visit less than an hour before our arrival). When it finally came to her recollection, and she retrieved the dress she plopped it infront of a like if several other dresses right in the lobby and we had to request some privacy where we could inspect the dress and FaceTime the bride. She told us we would have to wait despite seeing an empty dressing room that was immediately available.When we got back to the dressing room she hovered over us the entire time and gave us no privacy to have a conversation. We eventually asked to see the same dress in another material and she said it was on hold for another bride so we would not be able to take it out and inspect it but she could give us a peek to compare the fabrics. Fair enough. When she brought the dress back she literally showed it to us for 5 seconds and then whisked away BOTH dresses without even asking if we were done looking at the first. We were not.Before we left we decided to ask some questions about the ordering process at the counter. Debbie still continued to be rude and did not offer the simplest of courtesy to look up from her catalog and have a conversation which would have taken less than 2 minutes. I asked “What if, God forbid, she gets the dress and there’s something wrong with it or it’s wrong order? (Contd in separate review)
Awesome prices, better quality than WalMart. Good selection for xs to 1x. Great service. Very cute clothes and shoes.
They are the rudest people. I came in with my daughter looking for a Quinceanera dresses. Before they help you they ask you stuff like when do u need it by and we were shopping or just looking, then limited us to 2 dresses to try on! The employee told us it was too early to get a dress since her bday is in July and we came in Dec. That my daughter could lose or gain weight blah blah. Who are they to decide on that? If they really want to sell dresses they seriously need to learn some customer people skills. They completely turned me off from wanting to buy from them. If you want to be treated with respect don't even walk in here. I couldn't believe the experience I had and my daughter felt uncomfortable with the whole thing.
This was at Manchester mall. I had by far the worst customer service ever, the worker wouldn't let me try on any dresses. She said I can only try one because her dresses were too delicate for me. She didn't even zip the dress up all the way for me and she said "you don't need the dress to be zipped up all the way." Other customers came in and she gave them multiple dresses to try on but she still just told me that I couldn't try on any dresses unless I was serious about buying the dress. No one will know for sure what dress they are buying unless they try it on so how am I suppose to be serious about one dress when it was the only one the employee allowed me to try. She was very rude and I would never go there again!
El mejor fotografo de Fresno!! El Sr. Javier sabe sacar las mejores sonrisas sin duda !! Nunca le abian tomado tan buenas fotos a mi familia! Mil gracias!
Disappointed in the photos we took yesterday...the good pictures of my grandson smiling were missed some how.. the scenery was cute but needed more around the easter bunny....eggs in basket should have been full so you could see them!! I could have took better photos with my camera! :-(
Has the worse customer service ever! Won't let us try prom dresses unless we are for sure were going to buy it. The sugar sugar inside Manchester Mall is the same. Don't go there! They are rude. These people there don't deserves your support.
I love this store, and when they have specials you can a lot more for your money.
NEVER GO!!!!!I left the store with my bridal gown in hand crying because I was verbally abused by the store manager. No bride should ever leave a bridal salon with their dress in tears.NO NOT GO!