Awful service and no follow through after the sale. Owner is rude and when alerted of a problem tells you all the things she cannot do to resolve the issue. Charges retail pricing and for the same item your shipping your better off going to the REAL UPS hub on McKinley and Golden State. Worst experience I have ever had. Then she has the nerve to tell me to take my business elsewhere. DO NOT PATRONIZE this store unless you want a HEADACHE!!
I have coming here for over a month and I LOVE it. Employees are always friendly to me and make me feel welcome. Just today, I had over 8 packages to drop off and less than a minute I kid you not, an employee (elderly man, don't know hi name) walked out of the back door and offered to assist me with my packages. Talk about 100% customer service. Very friendly as always. In addition, they never fail to tell me "Have a great day." In my opinion, they have better customer service than USPS, FedEx, and UPS. I definitely recommend this place to everyone. (:
Since new management in 2012 Outstanding service for shipping, mailboxes, and notary service. Added bonus: bilingual!!
They LOST my package containing expensive item sent via Fed Ex Ground. They do not care and will not accept blame. They never gave it to Fed Ex, so I can't even file a claim with Fed Ex. All they can say is "well it is not here". I will be taking them to small claims court. Not responsible. They are always too busy and things are chaotic.
I put up with the courier that I had before because I thought that they were the least expensive, but they constantly got my deliveries late or mixed up, then I tried Right Now Couriers, I didn't know they went to so many places in California. I'm in Bakersfield and I have deliveries all over California, I called Mike Richards and he was able to save my company so much money, and his drivers are on time and friendly. Thank Goodness!!