More Info
- General Info
- Sears Fresno is your go-to for the top-rated appliances, durable tools, trendy clothing & everything you and your family need. Shop at Sears and find savings on name brands like Kenmore, Craftsman & Levi's and many more.
- BBB Rating
- Brands
- Dewalt, Fisher-Price, Keds, Maytag, Samsonite, electronics
- Payment method
- amex, cash, discover, master card, visa
- Location
- Manchester Ctr
- Neighborhood
- McLane
- AKA
Sears (Temporarily Closed)
- Other Link
- Categories
GalleryView all (3)
Reviews
03/12/2019
Worst service ever. Scheduled an oil change appointment & walked out 7 hrs later. I didn't get a call until nearly 3 hrs and I agreed to the suggestions of getting a new air filter & brake pads. In a 4hr time frame they never followed up. I had to call multiple times & showed up just before 5pm Sunday closing time. My car was still lifted & went untouched for 30 minutes until the mechanics finally rushed to piece it back together. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm. I paid for a new battery that wasn't even the issue, a quart of oil because it hardly had any, a tow truck to my house & a tow truck to Sears the next morning. I missed a full day of work and school to resolve this just to be told it's my fault. They claim it was just a coincidence that may relate to the code the car read on Sunday. Which they also failed to communicate with me. Now I have an engine light & leaking oil. Do not trust Sears. They will not take responsibility for their mistakes and do not care about their loyal customers.
11/02/2016
I bought a torque wrench 10+ years ago when it was covered under a lifetime warranty and now they refuse to replace it because the policy changed to a one year warranty. I had them call a manager to discuss the problem and waited 30 minutes to be helped when there was hardly any other customers until I finally left because he never came. This is the absolute worst customer service I've ever delt with.
Details
Phone: (559) 244-3300
Address: 3636 N Blackstone Ave, Fresno, CA 93726
Website: website
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