Care Veterinary Hospital
8084 N Cedar Ave, Fresno, CA 93720
(559) 322 7101: (559) 322-7105
I brought our puppy here because of an advertised affordable "puppy package" for $120. The package included free exams, 4 DHPP vaccines, 4 dewormings, Bordetella vaccine, Rabies vaccine, and a fecal test. This place is very affordable, which was really helpful for myself and my husband as we are newlyweds trying to get our feet on the ground.
We made a total of four visits to the clinic since we adopted our puppy. I feel that our first visit went fine, a thorough physical exam was made, and our puppy received his first vaccine and deworming. I feel that with every visit after, the care and service went downhill. I felt like the young women that gave my puppy all of his vaccines and dewormings were very sweet and caring, but not very experienced, and some were still learning which is very concerning as a pet owner. Also, the office seemed a little unorganized as on our third visit, they kept telling us that this was our final visit and round of shots even though we still had a fourth visit and round of shots. When I made this clear to them, they got our fourth visit booked.
I called ahead of our fourth visit to see if the vet would be in to give a final physical exam as it was our final visit and I had paid for this service. The woman assured me that would be fine and even told me that the vet usually always did that on the final visit. When we arrived and were taken to the back room, the vet came in to tell me that my puppy had already had all of his vaccinations and that we didn't need to be there. I had all of the documentation showing only 3 visits and 3 DHPP vaccinations and dewormings, so I knew this to be untrue. I insisted he receive his fourth vaccine and deworming (THAT I PAID FOR.) The vet left and the ladies administered the meds. When they were finished, I asked about the final physical exam and they went to get the vet. He came in and appeared very annoyed and asked if I had a question. I asked if my puppy could receive his final physical exam (that again, I PAID FOR.) He told me that it was "uneccessary" and my puppy received his vaccines and was "fine and healthy, and he does not need one". My puppy had not received a physical since the start of the medicines two and a half months prior, he had also contracted and recovered from parvovirus since that physical: he needed a new physical! Also, the girl on the phone told me that he would do it and that it was normal procedure. Again, I kinda pushed the subject and so he half fasted a physical.
You expect veterinarians to have the well being of your pet and furbaby in mind, this vet did not display that to me or my puppy. The ladies were very sweet and displayed a concern for animals, that the vet did not. The facility is very clean and has welcoming wall murals, which we appreciated. I feel that the old saying "you get what you pay for" really applies to this place. If you pay a cheap price, unfortunately you're going to get cheap care. I will also note another red flag, that in all of our 4 visits, we never once saw another patient which is odd to me. We will not be returning and we will be returning to our more reputable and caring vet clinic with more experience, though more expensive, we feel that it is necessary so that we know our baby is getting the best care. If you want your furbaby(ies) to receive genuine care, I do not recommend this clinic.
if i could give no stars i would. I am making a point to write this review because of the awful service i have recieved. we took our rescue dog in to be neutered per our contract with the animal rescue. i actually really liked the place. the location was great the service was fast and the receptionist was great upon drop off. once i picked up our dog after the neuter he was licking at the sight. i asked the receptionist if he meeded an e-collar due to the fact he was licking. she told me no, he did not need one. i proceeded to ask if she was sure and she explained that neutering doesnt require stitches and that its all done internally so i had nothing to worry about. over the weekend our dog tore out what looked to be stitches from the incision site and was bleeding. sunday evening i called and left a message to get him in first thing monday morning. I received a call back and was asked to bring him in. i did and was handed a 375$ bill for the antibiotics and the sedation and surgery he was to recieve to fix the damage done. i graciously paid because i didnt want my dog in any more pain and i had my two toddlers with me.
later i called and told them i felt as if i had bought an e-collar this wouldnt of happened.which they agreed and said that isnt a routine practice to just hand out e-collars and the other receptionisthas been informed that if patients ask for ecollars they are to be given to them. the receptionist who was incredibly nice went and spoke with the doctor who said the procedure was already done and there was nothing they could do to reverse the charge and that i shouldve pushed harder to get an e-collar at the time of pick up. I am appalled by the lack of accountability this place has. i would gladly of paid for an e-collar at the time of the neuter no questions asked but i was told by the professionals i did not need one and look at my 400$ bill later. their promise of low cost is BS and the rescue themselves told me that i need to file a complaint of malpractice. i am floored. it became my fault and my problem to deal with and without any compassion. never again. i will take my dogs to waterhouse right around the corner and pay the same bill and be confident i will be treated fairly and by a professional staff.