Ashley Furniture HomeStore
7502 N Blackstone Ave, Fresno, CA 93720
Phone: (559) 283-8060
Fax: (559) 283-8503
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
Excellent customer service. The sales manager Rohel was extremely helpful. I would definitely recommend you work with him. My husband I and walked in knowing we wanted to purchase quite a few pieces for our new home. Knowing this information Rohel let us know we would be “very happy” with the price he could potentially work out for us. Let’s just say I was “extremely elated” with the deal we got! A blessing really! Truth be told this is my first review ever! 😆 Great quality furniture that will last for years to come. Definitely recommend Ashley Furniture Homestore at Riverpark!
I went into our local Homestore and saw a beautiful dinning room set and bought it. Unfortunately, I had it delivered while I was at work. When I got home, I rubbed my hand across the table and got a splinter. I went on to inspect the rest of the set, only to find that the wood was very splintery. I was very disappointed to receive my new dinning room set with such poor craftsmanship. The next day, I went into the Homestore and notified them, they told me that all they could do was email customer service, so I was better off calling them my self. So I did, as it also said on the Terms and Conditions.
Today, they sent two furniture technician to inspect the set. The gentleman called his supervisor and had me speak to him. The supervisor explained to me that I could return the set for 30% restocking fee. I explained to him that I like my new dinning set, I am just disappointed in the poor craftsmanship. I also explained to him that the set that I saw on display at the store was smooth. He assured me that they would polish it and have it "showroom quality".
Unfortunately, that was not the case. At dinner tonight, my husband got a splinter on his toe from the bottom of the table. One of our dinner guests got her sweater snagged twice by the chair back of the chair she sat on. I must say, it is much better now than it was before they worked on it.
I also understand that the look of the wood is rough and natural looking, but I do not expect to get splinters and or clothes snagged and damaged from a new piece of furniture.
I will be contacting them again on Sunday or Monday, whenever they are open next.
Hopefully they will resolve this issues for me. I am so disappointed, I expected more from a Nation wide furniture store.
A great deal! I had gone in expecting to spend way more then I ended up spending. I was greated very kindly upon walking in. I had an idea of what i wanted but was not completely sure. The salesman had many wonderful suggestions as to the type of product i was describing. I purchased delivery after being told that It included set up, inspection, and covered any tech appointments for a whole year. Each piece i was told comes with a one year warranty, which is GREAT! I also purchased the 5 yr warranty that covers ANY accidents! Wow! I am so happy and my new sofa is AMAZING!