I have been going to the Pinedale Clinic for about four years now. Up until about three months ago, I was fairly satisfied with the services and treatment from staff that I was recieving. About two weeks ago, I finally decided to formally complain about the treatment that I was recieving from a therapist at this clinic. My complaints were legitimate and one was quite serious, but I was basically ignored by the Program Director to whom I sent a well-written, detailed explanation of each of the complaints via email. She only contacted me once regarding this email, telling me, at the end of the voicemail message, "Well, call me back sometime soon." I was amazed by her glibness. I tried calling her back, and left her two messages, as well as one email, but she never contacted me, and, I assume, she never will, as she's only concerned with covering her butt, not with me, the client, who would have appreciated at least some sort of empathy for what I was put through. My advice to you is to look for another place to recieve mental health services. Most of the therapists at this clinic are unlicensed and uncaring, and the staff, in general, have become cold and aloof. If you do end up going here, and you are treated poorly and wish to complain, please address your complaints to The Fresno County Mental Health Board. I got a favorable response from them in 2008; they were investigated, and the woman who oversees the entity that I complained about even called me to make sure I was okay and wanted to talk to me about my experiences there. I wish you success here, or anywhere else you decide to go. Thanks for reading! I hope this helped you in making an informed decision :).