Worst customer service I have ever encountered. Owner kept putting me off for two weeks saying my parts were ordered and had no eta when it would be done. When I called back the third week I got the same story, so I went to the shop to pick it up and come to find out no parts were ever ordered nor did he ever pull my drill apart to attempt to fix it. Not only was he horribly rude, but said the warranty company pays him $15 to fix it and it not worth his time. I sent it to Milwaukee and I had it fixed and back in my hands in 4 days. Waste of time going to this place, never again.