Withholding my check from me for over 3 days now because they do NOT trust their customers! I deposited my check before the cut off time - before 3pm. And I received an email confirmation stating that my check was approved, and it should be ready for use after 5:30pm. The next day come, I checked my online banking and my money was NOT available! I called FCCU to ask why my check is not ready for me to use. The lady who I spoke with told me that my check will not be ready in TEN DAYS!! I was furious!! I asked to speak to whomever is withholding my check from me; Faith explained to me they have to wait for it to clear- because it was in their (safety) and for mine. BS! They just do NOT trust their customers and they prefer to make me wait until this check clears! This shows that this bank do not trust nor care for their members! Even my employer told me that they have NEVER had this issue with ANY bank confirming their checks!
They kept calling and calling me to tell me I was late on my loan payment and when I called them to make a payment they wanted to charge me a $10 fee just to make my payment over the phone. I told the teller that I've never been charged $10 before and she referred me to their online banking which is a nightmare to get on and access. I've called before and encountered one of thee rudest tellers who didn't have a clue what I was talking about even after explaining the situation to her over and over again. I do NOT care for this bank at all and I wish I had my loan elsewhere. Unfortunately I had give it a one star rating, if it were up to me it'd be none.
This is the third time I've tried to explain to one of their tellers that I need to know what information I need in order to have something direct deposit into my savings. Each time they tell me I have to wait and talk to a customer service representative so I wait thinking this time I'll get the correct answer... but NO! I wait and then they tell their is nothing special I need to do, but my company still can't get the deposit into the correct account! Frustrating!
I don't know what this company does for me and when I call to ask about this company I am told that the person I need to talk to is in a meeting but don't get ask when to call back or ask for my info before I was hung up on I am spending money with them and feel like I'm throwing it away =(