The service department is the worse in the valley!!! They take forever, don’t care about you as a customer
One of this dealership's sales tactics is to tell their customers that CA law mandates that they offer a 30-day warranty on all of their cars, even those sold 'As-is'. Of course, when the check engine light came on the very next day after purchase, and it turned out that the catalytic converter was faulty, they disclaimed the warranty. While it turns out a state law does mandate a 30-day warranty, the law only applies to certain types of dealerships, and Showcase is not one of them. They are aware of this, and are intentionally deceiving their customers. Look at the complaints page of their BBB profile for more details.This dealer is the very embodiment of the classical negative stereotype of a shady car dealership. I strongly urge anyone and everyone to stay far away.
I had a pre aproved loan in my hand they sold me a suv with there loan and thousand dollar down. I brought the car home sold my old one and after 8 days they wanted there car back saying that the loan fell though. These guys are crooks. The fat guy in financing is a thief. Stay away from these people
Scam artist!! Do not go there! Your car will fall apart within days and they will do nothing but keep your money!!
Romeo worked a great deal out for us. We are going to make this our go to for used cars and tell everyone we know.
Wow! How do I begin with describing this car dealership! First, I want to say Thank you and job WELL DONE TO Matt of Lithia Ford! You exemplify this wonderful, attentive, customer oriented dealership with the HIGHEST STANDARDS! From the beginning searching their website www.FresnoFord.com and later phone call of me looking for a car for a 16 Ford Mustang for my 16 yo daughter, you were really attentive and didn't form a judgment on this type of car for a 16 yo. You helped me find the perfect Mustang for my daughter, you helped along every step of the process and even delivered the car to my work!! Exceptional Service from beginning to end:) 5 stars to you and Lithia Ford! And trust 5 stars isn't enough Because of you I will always shop at Lithia Ford for my other children's car needs as well as mine! I just Fresno to know that when they need a car and expect exceptional, please go see Matthew at Lithia Ford, I promise he will deliver, as he did for my daughter and me!!Great Job!
On an oil change, discovered they has over tightened the plug in the oil pan. So bead it was suspected they had stripped the threads. Discovered they had failed to change the oil in over three oil changes! Money down the dipstick. They took over a week to do a simple brake job, excuse we are waiting for parts. I checked with their Parts man, he said he has shelves full of them. Then they tried charging me for work the previous brake job when they never did it. If you love your Subaru, stay away! Multiple owners have advised same over tightening of oil plug
Mr. Turgeon's attention to detail is commensurate to and above the level one would expect when buying a Cadillac. Troy was great and had a great command of product knowledge.
Bought a F150 Nov. 2014 along with a NEW VEHICLE EXTENDED SERVICE AGREEMENT that this dealer gave great reviews!!! So I bought it for $1673. Shortly thereafter I had problems with two of the Pirelli tires. Do you think Lithia would replace? Nope... How about Pirelli? Nope...How about the extended service agreement they sold me? After losing 1.5 hours of my life on the phone with ROAD AMERICA aka THE WARRANTY GROUP aka VIRGINIA SURITY COMPANY they denied the claim as the tires had...and I will quote "dry rot"!?! and "we don't cover dry rot"!!! Going back to see the finance manager today to request a full refund. Stay tuned for how that goes! RECOMMENDATION: don't ever by one of these "agreements" as you will be sorry. One more thing, when I asked the agent for a written response for the denial.... she refused stating "we don't send written responses!!!
I came into your dealership today and had the pleasure of talking to Art who then introduced me to Vinny Sinatra who took care of my Sirius XM problems on my Ford Fusion. It all started on Friday when my panel on the Fusion said my subscription had run out, and the Sirius went into a preview mode. I texted Art and he said he would have someone call me right away. That person was Vinny Sinatra who said to come into the dealership at 1:30PM and he would help me. Within 15 minutes after opening my hood and taking a cable off the battery, we sat in the car and rebooted the system. Within 4 minutes it was up and running. I then went up and spoke with Art regarding my lease that will be coming up next February the 2016 and I told him to start looking for my new auto, and let me know when I should return the leased fusion. It was a very informative conversation and am looking forward to working with him again in the future.