I've eaten here 3-4 times right after they opened All my orders were to go. but I did not think I was missing much by not eating there. (Every time I went there, some dumber version of JACKASS, was always playing on the large TV"s in the sole dining room.)Well for some reason, every order I made always had some issue or problem. I"d order a burger to be plain and when I got home, the burger would be found to contain ALL of the condiment list. Several times I ordered a diet soda and I received a regular soda. (An issue if you're Diabetic!) But the worst example of poor customer service occurred last week. I entered and made an take,-out order. I requested two grilled cheese sandwiches, along with the rest of my order. Upon my arrival home. my wife went through the bags of food. She found that BOTH of these sandwiches were not cooked PERIOD! They were just two slices of white bread, with American cheese in between the bread. Usually I'd telephone the restaurant, and advise them of immediately of any food order issues. When I was explaining to the manager what the problem was, he began to become very defensive and challenged my description of the uncooked food items. He denied that there anything wrong with the food, even though he had not seen them to make such a statement. He then told me to come back and that he'd fix my food order. I said that I did not wish to drive back right then and that I'd come back on a date or twoA couple of days later I returned to the restaurant and approved the front counter. A young woman standing behind it asked how she could help me. I produced the two sandwiches and the original receipt for their purchase. I told her that neither item was cooked and that they were ordered as "grilled cheese" The manager then walked over towards me, stood in front of me (from behind the counter) and told to stop making a scene. He then told the cook to make me two new grilled cheese sandwiches. While I stood there waiting for the food, he then continued to talk to me. He said that they had only been open three weeks and that I was the ONLY customer to ever complain about my food order. At that point I decided that I did need to continue doing business there and I requested a complete refund for the two sandwiches. I received my refund and left.Note: When I had an issue and/or problem with an good order in the past, I usually received somewhat better customer service. But this last experience is an example of the very poor customer service at this Red Onion Burger.
1345 Fresno StFresno, CA 93706
Great food . I live in Sacramento and we no longer have this place here so I was so excited when we stumbled upon one while staying in Fresno .
Yummy make sure you ask for Doggy Style when ordering a burger.Small area for diners who eat there but the food is usually at your table quickly.
Rude manager. The food was under cooked and everything tasted like dirty reused oil. Even the bun was toasted with the used oil instead of butter like it should have been. Soggy and flavorless (besides the gross recycled oil taste that's stuck lingering in my mouth. I called them after I left to let them know they forgot to put the jalapeños I paid a dollar extra for and the manager answered the phone and after I told her that I'm the one who just came in she pretended she couldn't hear me and hung up on me. So I called back and she answered and I said "yea hi, you just hung up one and she said "nah, I just cant." And hung up on me again. So I called back again and she proceeded to pick the phone up and hang it up over n over n over again every time I called back. Just childish and ridiculous. Don't waste your time, patience or money going to this place. I'd love to know how I can make a complaint on the manager...
Great food! Family run! Mama and grandma's recipes! J is just a really nice person! Thank you for the extra care! Will definitely be back!
I was visiting Fresno Cal and I walk down the Fulton Mall ran into a nice burger joint called Take3 I was surpised at the quality of the burgers. I will be back
I had a combo burger with fries and and drink. Good burgers! Two thumbs up!
My wife and I stopped by last week and had some excellent burgers. The meat tastes more fresh than other burger places. The place looks nice and clean, not a typical fast food restaurant.
I recently visited this place and will never go there again. While waiting at the drive through window this is what I observed. One of the cashiers helped himself to fries twice from the French fry bin, with his hand, then wiped his hand on his uniform shirt afterwards, used the register, and other duties. Another cashier coughed in his hand and helped himself to a drink and did not bother to wash his hands, also snaked on some fries. In just the few minutes that I was at the drive through window there was too much poor habits of handling food and cross contamination for me. I tossed the food.
Love it the burgers awesome..! Banana splits are delicious prices are affordable it is all around good place