I had problems with these guys in the past. One time they stabbed a sack of softener resin with a fork. The claim was denied because they said the shipment wasn't palletized properly. Old Dominion transferred a pressure tank to them, shipped from Sacramento on the day before yesterday. It ought to be out for delivery today, but because no one answers the phone (and the voicemail box is full), so I don't know when it will arrive. I just hope it isn't damaged, which was my concern as soon as I found out they had the freight.
Serving the Fresno Area.
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I work here about 6 months. This is best company in Fresno. I wish I work again . Owner is very nice man
Very Disappointing. If you have a problem with your order do not expect them to make it right. Once they have your money they don't care about you. They will say anything to make a sale even if that means lying. Rick Perez told me that I would be getting more than 25 tons of compost if I order 25 yrds because they only sell it by the yard. I specifically told Rick "oh it sounds like I would be getting a better deal by the ton and HE said, "Actually you would be getting a better deal with us because a yard weighs more than a ton." When the compost arrived there was 25 yards but only 15 tons. Before ordering I specifically told rick that i was looking for 25 tons and he said I would get more than 25 tons if i ordered 25 yards. I did not know the difference in yards and tons and relied on Ricks Knowledge to get the best deal. I did not expect him to lie to me just to make the sale. When I called back with a problem Rick told me he had made a mistake but there was nothing he could do about it because his boss said tough luck. If you are looking for and honest company Do Not go to Rosenbalm Rockery.
TO BE CONTINUED ON A CALL BACK...still needs improvement on customer service............................
Worst Company Ever. Filing a complaint with the District Attorneys office. The He-Secretary was a bully and very disrespectful and hinted if I paid more I could have gotten it faster when I already paid $425.00 to go from Fresno to Mariposa. My order has been sitting there since June 1 and today is June 9 and he said he might get to it tomorrow if not next week. I'm not paying him more.
By far one of the worst companies I've had to deal with in awhile. Like the previous reviewer stated, they hoard your package, and WILL not give you any info. DHE handed the package off to white bear to deliver about 2 HOURS away.. After a week and a half my customer still hadn't recieved their package, DHE finally just put me in contact with white bear directly. I got to speak with the lovely (Sarcasm) Sharon... After she ignored every single email I sent her, I called and she yelled at me and said "We'll get to it when we get to it," regarding the delivery date on the package... I ended up having to hire a new trucking company to pick it up from their facility and deliver to the customer.. Which mind you, the new company did in one day... Would never ever recommend this company to anyone. After reading other reviews from other people, it amazes me these people are still in buisness, their customer service is garbage.
Steer clear of this carrier! Don't let the good reviews sway you. This carrier has to be the worst company in Fresno County. If anyone got their deliveries on time consider yourself lucky. They will hold your stuff for days to weeks with not as much as a phone call. I have had to hire another trucking company to pick up my stuff and deliver it to me. Their customer service is so unprofessional and extremely rude. From the receptionist, the drivers and the owner. The owner has a temper if you call him out on his terrible business practices.They don't care about their customers what so ever! I feel sorry for you if you use this company. They don't deserve 1 star.
Had a very good experience. Always on time. Their dispatch department is excellent. Their billing department is very quick with paperwork. Their Safety department is excellent- had everything up-to-date.
Aggressive drivers who drive unsafely. Tried speaking with their customer service which turned out to be a very unprofessional and uneducated conversation. Would never trust this company to haul anything of mine.
All of the bad reviews thus far are undeniably accurate. White Bear Transportation has proven itself worthless once again. Both office staff and drivers are incompetent and utterly rude. Never use this company!