I've been here several times over the last year. My laptop fried out, and he Diagnosed it for free. He does that with everyone's computer, and that saved me $100 bucks right there. (Best Buy doesn't even do that) HD went bad, and I replaced it and kept my lap top up and running. My brother took his lap top there, again another HD issue, it was too old to economically fix but the hard drive was fried and he got the data off. My dad's a teacher at a high school Graphics class and we take all out Laptops to him, because he's honest and cost effective. He's good and honest, and sometimes its gonna be bad news. He can be a little fast to the point, and the directness puts off some people. If you want a Fake Smile, go to best buy. If you are short on cash, and need the help of an honest working tech this is your guy.Case In Point: You'll pay minimum $100 more anywhere else.