Aid Audio & Television
17903 Union Tpke, Fresh Meadows, NY 11366
TollFree: (800) 441-7848
Aid Audio & TV Service Corporation
Aid Audio & Television Service Corp.
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A couple days ago we had a technician that was sent out through my extended warranty company who told me, that the unit has a lot of problems, it's unfixable, has to be replaced. Today I called the repair service to find out about my refrigerator and I was shocked-whoever was answering the phone from the Audio & Television Service Corp.
17903 Union Tpke, Fresh Meadows, NY 11366
(718) 969-2211 company was rude, unprofessional, the worst customer service behavior I have ever experienced. The sad part was a man by name Rick who YELLED at me when I asked a simple question about the status of my refrigerator and he hung up on me. Who is giving them the right to talk to people the way they do ??? When I called back the woman answered the phone and told me that she was telling me a day before to call to the store ( I never spoke to this woman at all !) I am not sure how this service still alive !! I am getting upset all the time with this refrigerator with so many problems since the day we got it and this kind of services has been provided by the store and meanwhile we are throwing the food out and buying ready cooked food and on top of everything so I have to get this treatment for what reason for the expensive none working refrigerator ?? DISHONEST AND UNPROFESSIONAL SERVICE !!!
Avoid at all costs.
Was referred here by Samsung customer service to repair my stove. After scheduling a repair, I took off work and stayed home. They did not tell me anything except they would call with a time for the appointment as the day approached.
On the day before, I called and could not reach them to confirm the time. On the day of, I still had not heard from them. I took a shower at 7:00 - 7:30 AM, ate breakfast, and then checked my phone and saw that they had called and left a voicemail that they did not receive a call back within 30 minutes so had CANCELLED my appointment.
I called them back, asking if they could still come. The rep said no, the appointment has been cancelled and would need to be rescheduled. When I tried to push for the appointment to be still done the same day, since I had taken off work and this was extremely inconvenient and unrealistic to expect me to call back within 30 minutes before even 8 AM, the customer rep was extremely rude and dismissive.
I called back after calming down, and reached Rick, the owner, to see if it could be rescheduled or if at least I could lodge a complaint against the person who took my call. Rick was totally unhelpful and simply told me he couldn't help me, wouldn't tell me who had been rude to me (they protect their own, it seems), that my Samsung ticket had been cancelled, and I would need to call Samsung for anything further.
It appears these incompetent, unhelpful, unprofessional service centers stay in business thanks to the captive audiences via Home Depot and Samsung. Do not under any circumstances feed this awful business.
The word service does not exist in their vocabulary the worst ever will not recommend it for any body they told me to call GE to find out where is my part for the fridge and then hang up the phone on me my wife was in tears from the yelling by RICK the "customer service" person ,I Evan called GE and asked them to remove them from their list of service company's wich they did Simon angry customer
The absolute worst customer service I have ever experienced. Owner or manager has no business dealing with customers and handling calls. It's shocking how major appliance brands partner with this unprofessional company forcing its customers to do business with them.
This is the WORST costumer service I have ever encountered. The person who answered the phone Soma was extremely rude on the phone. Even though Samsung said they would cover the cost of parts and labor, she said that AID TV would not. When I asked to speak with the manager Rick he was even worse. He was incredibly condescending over the phone telling me that just by talking to me over the phone he knew what was wrong with my freezer. When I shared with him that Samsung said they covered parts and labor with our 5 year warranty he disagreed. When I mentioned that it sounds like Samsung and Aid TV don't sound like they're on the same page, he said no it's Samsung with the problem. He then said that even if Samsung writes in a new ticket and specifies that ALL costs should be covered he would deny the ticket! He was incredibly unprofessional and seemed unconcerned about loosing business. I hope they go out of business and realize that they can't treat customers like this.
If I can give zero star, I willll!!!! This is the worst experience i ever had. They are rude and very unfriendly. I called them many times, no answer, finally when someone pick up the phone, I asked when do they close, they said 5PM, when i got there at 4:30, store closed already (wasted my time). The next day I call them at 4:30, no answer. 100 % negative review for this place.
Stay away from this repair shop. Don't even bother to call, they will give you a run around. It's a mom and pop store that doesn't care about your option. I call to schedule an appointment 3 times, all 3 times never showed up. Waited 5 hours each time, call each time I waited. Would be told I am coming please for me, never showed up.
I am so glad that the customers that had such a positive experience with this company did so and I hope it continues. Unfortunately, I cannot shake the feeling that some of those positive comments are fake and are written by family and friends. I was treated terribly right off the bat without just cause by the woman that answers the phone there. I asked a simple question and she talked to me like I was an idiot and than hung up on me. After reading other reviews it looks like hanging up on people is routine with them. I didn't bother calling back because I knew I would get no where with this idiot who gets pleasure out of hanging up on people. I have voiced my complaint to the BBB and I am sure the matter will be resolved to my satisfaction.
Called them to repair my washer, wwas told by Samsung to call them. Looking at reviews I was skeptical about them but decided to give them a try. I can telll you it went perfectly. There were no problems. The man camme when they said he would. He removed some coins from inside the washer and I was back in business. I would deffinately use them again.
07/28/2011Provided by Citysearch -
AID Audio & TV recommended by Toshiba to check out a terrible odious smell - electrical and plastic burning - could not leave on. 2 repairmen both said they couldn't smell it - took it away - never called - when I called they said it needed a half panel - took long time to get back - $225 + the 75 to come out - still smelled - p/u again they called it was working fine I said it always was - it smelled o they didn't smell anything they said - brought it back - it still smelled - I called another company who said it would be over $1000 to get new panel - not worth the money - I called Aid Audio they put me on hold forever - called back - they didn't answer. Feel ripped off!
Two weeks ago these guys rush in, 30 mins late for the scheduled repair window, quickly replace a part on my washer/dryer and leave, telling me that ""if [I] ever run into problems with the drying component, call them, they have the part in stock.""
All seemed well, but 3 days later I notice my machine is not drying properly anymore. Coincidence?!? I schedule another appointment with a different service company, take off another day from work, and cannot use my machine for 2 weeks.
Another repair guy, from a different company, comes over, takes the time to actually take the machine apart, something AID never did.
He shows me that AID had not checked for probable causes of the initial part failure: the vent on my machine contained 12+ months of gunky lint and which caused the initial part to break.
So... .my conclusion is that at best they were simply LAZY... or perhaps just 100% DISHONEST CROOKS.
By not checking the vent they'd set me up for additional machine failure (repair business?). Not only was my machine not working properly after they left, they could have caused more and permanent damage if this had not been fixed.
The remark specifically addressing the dryer issue, which was not the issue they came to repair, makes me wonder if they were well aware of probable cause and/or which part was next to fail. Do note: THERE IS NOT PART that would have needed replacing. Is required cleaning.
Filing a complaint, and posting a review.
AVOID AVOID AVOID.
06/28/2011Provided by Citysearch -
So I get home from work last night and open the frige to get a cold beverage. Problem...no lights and nothing is cold. So I get out the book and call the customer service department for LG, they walk me thru some troubleshooting but nothing works. The refer me to one of there service companies, Aid Service located in Flushing. So I give them a call this morning and tell them the problem with my frige (no cooling, no lights, no display, no nothing). They told me that the main control board was no good and they could have technician at my home today, told them that the wife would be home. Technician showed up with part in hand and repaired the frige. I was a little doubtful that there are service companies that would do same day service(was I surprised), I can't thank Aid Service enough for repairing it so quickly!!!!!
06/27/2011Provided by Citysearch -
On Wednesday in the middle of doing a load of laundry my LG washer decided to stop working. I called LG and they referred me to Aid Service, called them later that day, spoke to the rep, he asked me some questions and from what I described he knew what was wrong with my washer. They did not have the part but they would order it and come to my home on Saturday to install it.
Sure enough Saturday morning they called, they said they would be at my home between 11:30 and 1:30, repairman arrived at a little past noon. Installed the part and the washer is running like new.
I can?t thank them enough for the prompt and courteous service. Well done Aid Service and thank you LG!!!!
06/17/2011Provided by Citysearch -
I had AID to do an Air Conditioner repair. It was under a Repair Master service plan. I had to wait 2 weeks from my call for an appointment. Then 10 minutes before the top window of the call the repair man called a said ""truck broke down"" and this was just a call to be ""nice"" and let me know. Called AID and asked them to send someone else, after all I left work early for the repair man. I was put on hold then disconnected. 3 times. They sound like they don't want to do warranty work to me. My neighbor upstairs had they exact same problem with them. They are just BAS
04/27/2011Provided by Citysearch -
The morning of the call, they gave a 1.5 hour window. When the tech arrived, he said he had seen the problem before (power supply), replaced the power supply, and the TV was fixed in about 15 minutes. That was a week ago, and the TV has been fine since then.
04/01/2011Provided by Citysearch -
I'm not easily pleased, but everyone at Aid Audio TV was polite and professional. None were condescending or insulting as witnessed by the previous two reviewers. Having a small business myself these people know how to talk to their customers and explain to their customers what was wrong with their TV. They certainly did with me and they delivered as promised in 3 to 5 business days (they fixed Grandma's Philips 37"" flat screen 3 and 1/2). Five stars to Aid Audio, you and I are some of the last holdouts of good customer service