705 Fremont St, Fremont, WI 54940
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Ordered birds 3 months ago and waited until May 31 for them to hatch. I called as soon as they opened on the 31st to let them know I had a death in the family and needed to upgrade the shipping to ensure the birds arrived before I left out of town for the funeral. They claimed they couldn't change the shipping the day of hatching. I have been trying to get the tracking # to check arrival date, but they claim they do not have it. This company and employees are so unhelpful! They obviously do not care anything about the animals they sell once they have gotten your money! Will never order from these rude people again!
Dear K.F., I'm so sorry that this was your experience with us! We cannot change shipping on day of as all the logistics are completed by 5 am on the shipping date. I'm sad to see that you had a bad experience as we are a small company with big integrity and we strive to give every single customer a wonderful experience. Same day changes are tough to do, and I'm so sorry to hear about the death in your family. Please don't hesitate to reach out again and see how improved your experience will be!