All new people there I've had the same tellers for years . I don't feel comfortable with these kids handling my money . I hate change .
Poor customer service. Been sitting waiting and no one has said anything to me as to "we will be right with you" just walk right by me?
"Why would you want to bank at a place where NO ONE answers the phone?" I'm serious; NO ONE. I searched for Fremont Bank on YP.com and literally called EVERY single branch (main number, ALL of the branches in Fremont, Hayward, Brentwood, even San Francisco,...!) and could not get a single answer! NO KIDDING! Got the same message each time: "The bank representatives you are trying to reach at "x" branch are currently busy; please hold or press "x" to leave a message", So I opt to hold; messages states please hold again- then after about 5 minutes, the system automatically routes you to a voice mail!". I even left a message for the Brentwood branch and couldn't even get a return of call! Again, WHY anyone would want to bank with this organization is completely bewildering to me!
This place deserves a rating of zero or less. I refinanced my loan and it closed on 9/7. They took out a payment for the old closed loan on 9/10 and as of 9/18, even though I have called three times and emailed them, I still don't have my money