My mother was in ICU at local hospital and I needed a room for my sister and her family. I was given a very good rate because of this, and the staff was very compassionate. Though my mother passed away, the stay at the Best Western gave my sister's family some comfort. Very appreciative of the site's help and concern.
I believe her name is Diane; could be wrong, but she is the evening check in person in the Fremont, CA location. She is very charismatic and makes you feel very welcomed when you come in and see her. She is a great asset for your company.
Napoleon did an excellent job of checking me in and helping find a place to buy a pair of jeans for my son.