Brookvale Family Dentistry
39236 Argonaut Way, Fremont, CA 94538
Brookvale Family Dental
Nguyen, Vinh T, Dds - Brookvale Family Dental
By Appointment Only: Yes
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I got a referal to this dentist from 1-800-dentist, comments about that service at the end.
I went in for an annual check up. Getting an appoint was challenging because their computer system was down for more than a week (I guess they don't know how to use an old fashion appointment book). When I got there they were very nice.
Once in the chair they took xrays (digial so quick and easy) then the dentist did the exam. She made lots of disparaging remarks about how bad it was i.e. loss of bone, severe gum issues and I might lose teeth. They sent me out to the front desk where I got the sales pitch.
They wouldn't do a regular cleaning which would be covered by my insurance, I needed a deep cleaning not covered by my insurance but they will give me a deal. And I need this antibiotic treatment on 20 of my teeth, again not covered and again they will give me a deal. So $1800 out of pocket first off. Then I needed a couple of fillings that would be covered and a replacement crown that would not be covered, The crown was not compromised but a piece of the porcelain coating was chipped off (cosmetic). I told them it was too much money and I had to think about it. They said no worries we can sign you up for a credit card, no interest for 12 months. I have a credit card but I go apply to see what it looks like. I am approved and then I read the print on the interest. 12 months no interest, after that 26%. As I am filling out the credit card application online in another room I hear the office manager giving the exact same pitch to two other patients (they need deep cleanings, will get a deal) . I left feeling like the whole process was a scam. When I got home I looked at reviews on yelp and google (which I should have done before going in but I figured the referal from 1-800-dentist was legit. This office has horrible reviews on both, complaint after complaint about my exact experience. So I decide to go to another dentist, one that has great reviews on yelp and google. They want my xrays (which are already paid for by my insurance). I called Brookvale, I have to come sign a release. I am ok with that but I have to pay them $35 for them to email my digital xrays to the other dental office.
So my advice stay away from Brookdale,
WRT 1-800-DENTIST: They sent me an email asking me to review the dentist they recommended. I clicked on the link, wrote my review and attempted to submit it but got an message in red that my review could not be added at this time. At that point I noticed that Brookvale had been in the 1-800-DENTIST system for 3 years and had zero reviews. I called1-800-DENTIST, told them I could not submit a review and was given another number to call which I did. I told them I could not post a review. They attempted to convince me that the review had been submitted but would be moderated first. I explained that it was clear the review had not been accepted at all. They gave me another number to call and warned me I would get a voice mail message but to leave my name and number.
So more advice stay away from 1-800-DENTIST
This is a "chain" type practice. I've been going here 6 years (unfortunately one of the "better" practices that will take my DMO plan, others are even worse), and had 4 doctors. It's very hit or miss. The reason for the turnover is that doctors are new or just moved to the area and will move on to better practices as soon as they can. A BIG indicator of mediocrity is that they will insist on polishing my teeth BEFORE cleaning them, because it saves time until the doctor is ready to clean my teeth. My best friend (a dentist in MD) says this is a joke! Anyone who does this, is NOT a quality dentist. In the years I've been going there, I insist on doing it in the proper order, but I will be changing my dental plan so that I can go to a real dentist from now on.
I would not recommend this dental service. The front desk told me a consultation is free but on the day of the appointment they retracted their words and said that I need to pay $75 for the consulation. I told them that I was surprised about it and I would like to cancel the appointment. They then told me that cancellation is $150. I would definitely not go back this facility
If you read the first review they said this clinic used to be exceptional. I think they might have changed some dentists around and the service went down for a while.
Whatever the reason they seem to be doing just as well as they were before. The service is decent and they are welcoming from the moment you walk in to the moment you're done.