Best Western Plus Garden Court InnAdd to Favorites
5400 Mowry AveFremont, CA 94538Map & Directions
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Phone: (510) 792-4300
Swimming Pool: Outdoor
Property Amenities: 24-hour front desk, Elevator/lift, Free breakfast, Fitness facilities, Safe-deposit box at front desk, Spa tub, Garden, Business center, Dry cleaning/laundry service, Luggage storage
My mother was in ICU at local hospital and I needed a room for my sister and her family. I was given a very good rate because of this, and the staff was very compassionate. Though my mother passed away, the stay at the Best Western gave my sister's family some comfort. Very appreciative of the site's help and concern.
Good, clean rooms, quiet neighborhood....the only downfall is the Customer Service. We stayed here for 2 nights last month & a woman @ the Front Desk was very rude to us, she said if you make a reservation through a 3rd party (such as Expedia) which we did, your reservation is NOT guaranteed. I requested & paid for a non-smoking with King size bed 1 month in advance & ended up in a room with a Queen size bed. I asked to get the difference reversed on my card or possibly a credit for future stay & they said I was stuck paying the full price for the King. I also felt pressured to have to stay in a smoking room even after I told her I have asthma, I tried talking with management to clear it up after our stay but the manager was rude too & did not help at all.