A two -week stay in central Fremont location across from the 'Hub.' Easy access to large retail and grocery stores, shops, restaurants and public transportation. The amenities provided are supposed to be soap and housekeeping/clean towels twice per week. Housekeeping didn't show 25 percent of the time and the front office was out of soap and towels 4 days per week.I had to change rooms third day of my stay due to motel clerical error. There was no water and excessive plumbing noise for close to 24 hours. It was another 24 hours before hot water became available.Instead of offering 1-2 free nights stay, they kept my $10 key deposit upon check-out. Their reasoning was that I had checked out 30m late. They disregarded the fact that a late check-out had been pre- authorized by motel staff. Because check-out clerk refused to provide me with her name or a reason in writing for the withholding of my deposit, I felt the action was criminal. Fremont police declined to respond.I left the Islander Motel feeling cheated, taken advantage of and abused. I am hesitant to recommend the establishment to even the most thrifty or situationally- desperate of travelers.
COCKROACH INFESTED!WOULD GIVE -3 STARS IF POSSIBLE! Needed a place to stay last min. Checked in about 7:30pm. 8 hours later my boyfriend woke to a baby cockroach on his face. Only available employees (security guard & desk clerk) TOLD HIM HE COULD'VE BROUGHT IT WITH HIM. Not only that, they also laughed it off as a "regular occurrence." Only solution offered was to move literally to the very next room over so we left in the middle of the night. We'd already had to kill 1 of those bugs before bed. In the 20 min it took to leave my boyfriend had killed FIVE, yes, *5* of them! They won't refund & corporate can't either since they're "independently owned." They've been ignoring us since our stay a week ago 5/29. Manager is NEVER there or returns call. Finally got some b*llsh*t generic email OFFERING US NOTHING BUT A DISCOUNT ON OUR NEXT STAY AT THAT MOTEL. LIKE HELL AM I GOING BACK THERE EVER! Currently in the process of filing a report with the BBB & health department to investigate.They had the nerve to suggest we brought 5 baby cockroaches & planted them. My boyfriend drives a 2015 Dodge Challenger R/T that he keeps PRISTINE. Like we're bringing that in + the employees just shrugged it off saying it happened all the time anyway! Are you kidding me?! Then corporate was no help at all, they tried getting a hold of the manager as much as we did without any success. HOW IS THAT THE RIGHT WAY TO RUN YOUR BUSINESSES? Let them neglect the premises, accuse customers of bringing bugs & not rectify the issue. Corp said they were there to deal with problems... WHAT THE HECK IS NOT BEING REFUNDED & GETTING JERKED AROUND FROM A HALF *SS MANAGER &/OR OWNER FOR AN INFESTED PROPERTY?It's not like we were staying long, it was just the 1 night. & being that we had to leave in the middle of it, have been given NOTHING BUT GRIEF & INCONVENIENCE, asking for the $104.52 back we spent on those disgusting 8 hours is perfectly sensible to me. We initially even asked for only a partial refund, that's how understanding, accommodating & NICE WE TRIED TO BE. We'll NEVER use any Motel 6 ever again.**UPDATE** We were supposed to receive a call by 11am today. Never happened of course. I called at 1:30pm, the manager, L0rilie Lui$ was OF COURSE NOT THERE. I began getting agitated with the female employee but apologized for being short since it wasn't personally her fault. She knew who I was & said the manager would be back in maybe 30 min & call then. While voicing my frustration, she became VERY RUDE which I called her out on. I reiterated again that we're in the process of filing a report with the BBB & health department. She just said "do whatever you want." That's the second time they've said that already! I told her she better start looking for another job because they're going to get shut down soon. Then my boyfriend actually gets a call from the infamous manager herself after 2pm to again offer nothing more than a discounted rate on a future stay because she is not allowed to refund us. She too said to go ahead and report them if it's what we wanted. They obviously don't care about the conditions they offer their PAYING CUSTOMERS! We ARE your job, you work in HOSPITALITY! L0rilie Lui$, $@njib Gh0$e & all the motel employees we've encountered thus far do not belong in this industry if we're such a nuisance to you.Supervisor L0nd@ at Motel 6 corp gets 5 stars though! Of all the people we've talked to on that end she was the only 1 to guarantee that even though they are an independent franchise there WILL BE REPERCUSSIONS. The motel's being fined for this & there'll be a corporate investigation of them. Not 1 of the other corporate CS reps said anything about the property being held accountable & that's what we want. She was empathetic, nice & the only helpful person throughout this whole ordeal. She suggested we dispute the bank charges but I forgot we paid cash since it was just the 1 night. Not giving up on warning everyone about this place.
Made a reservation the night before through a Travel booking application and they wouldn't honor the booking! Not very happy about wasting my money and would renegotiate the booking to another night or provide any sort of discount. Really disappointed.
I believe her name is Diane; could be wrong, but she is the evening check in person in the Fremont, CA location. She is very charismatic and makes you feel very welcomed when you come in and see her. She is a great asset for your company.
My mother was in ICU at local hospital and I needed a room for my sister and her family. I was given a very good rate because of this, and the staff was very compassionate. Though my mother passed away, the stay at the Best Western gave my sister's family some comfort. Very appreciative of the site's help and concern.
Napoleon did an excellent job of checking me in and helping find a place to buy a pair of jeans for my son.