Service department: I was very favorably impressed with staff courtesy and friendliness - offered refreshments, opened doors (I use a cane), and provided highly efficient shuttle service. Nick Lal, my Service Advisor for many years, is absolutely outstanding with full explanations of needed repairs, timely suggestions and followup. When repairs and routine inspections are completed the car is returned in immaculate condition. Bravo BMW of Fremont!
They have an employee by the name of ixel Castillo who is on meth. I've spoken to her lead about her problem n safety issues concerning her drug use at the work place. Is this who Tesla wants to inspect their tires?
Goson the salesman there who helped me was so helpful and friendly. I wanted to write this review with him in mind and Fletcher Jones as a dealership made for a quick and easy buy. Great business I recommend this dealership and have told my family and friends already.
Everyone is very kind and respectful. Thank you. I especially am comforted by the gentleness and respect shown to my animals who are my family.
Steven was so awesome!! He was great at his job in every aspect and really made things easy for me. I appreciate his time. Thank you.
I felt Edison was honest and we were able to agree on a deal that was acceptable to us both He informed us of everything we needed to feel comfortable & overall did a very good job.
Good. Showed me the report of the car from Auction. Explained accident that happened to the car. I am satisfied with the car.
A terrible experience has at least two sides of story, here is mine:I wanted to sell my car, and I read good reviews about this place. I went to the store. The person in the store inspected the car, having testing drive, and communicated with the owner of the place. He offered a number, I asked for two hundred bucks more, he said I can wait for an hour and the owner would come to the store and checked the car, or he suggested me to come again a day before my flight. We had a verbal agreement.I did, and when I arrived, no one was in the store in their business hours. I called. This time the owner offered 300 dollar less than the previous number, and if I agreed, the owner would come to the store in 30 minutes. Yep, in my point of view, the owner wanted to take the advantage that my flight is in the very next day. I drove away.
I week before I call a appointment in Freemont Toyota to do the recall inflator airbag for my Toyota matrix . When I got the day of appointment I told the advisor that I come in to do recall and I need a oil change and tires rotation. The dealer charge me for 92.00 dollar I leave the car for 2hrs. and half hrs. When I pick up the car the advisor told me no parts available he told me that I need to come the advisor should tell me in first place that no part available. And don't know if my tire got rotated look like I been trick and dissapointed no oil change will take 2hrs&half hrs for service for those who Goin to dealer. Just be careful and don't trick you I am coming back to that place.
We have been getting our cars from them since we moved to Fremont 6 years ago!!! We absolutely love it!! My family & I have gotten a total of 6 cars from them.