I will never recommend the Carpet House to anyone. They do not have a unique product so where they should shine is their customer service and installation. Both are a complete failure. Getting a response from the “design team” is a week long (or more) process. The designer missed a very key element in our shower design and isn’t willing to eat $650ish dollars to correct it and make the customer happy. Where hardwood transitioned to tile, the installers used a HUGE threshold (the kind you would have to pick a vacuum up and over... like where tile meets laminate in an old house and you know the job wasn’t done right), and now wants to charge us $1000 to do it the right way (seamless transition from the wood to tile). I wish service providers took more care and had more respect for their customers...and that pride in one’s work still existed. While the Carpet Shop may have the cornerstone in the local market, I urge everyone to shop elsewhere. We spent approximately $28,000 here during the build of our new home and will never give them another dollar.
The Carpet House has the worst customer service I’ve ever experienced! They are incredibly incompetent and rude. An independent flooring inspector evaluated my flooring in my new house because The Carpet House refused to do anything about the expansion and buckling. In fact, The Carpet House senior representative told me it was my furniture’s fault! Actually the installation was the problem. The issues were: 1) The flooring was not climitized. 2) Not enough transitions were used. 3) No room for expansion at the walls was provided. 4) The stair rails were installed on top of the “floating” floor. 5) Shoe molding was nailed onto the “floating” floor.The Carpet House primarily does business with builders. I caution anyone having a new house built in which the builder insists on using The Carpet House.
First off, Sylvia and Amanda were fantastic on getting me set up for what I desired for hardwood installation. Melinda in scheduling was great in being proactive to get me on the schedule. The end result was very good but pretty sure I won't be back. Why? The installers were fantastic, the follow on crew, the staining crew, not reliable at all. I couldn't ever get them to nail down a time when they would show. Each day they got later and later. Of course, I had to be there at 8 a.m. waiting. Finally, while the stain looks good, because of his tardiness with getting here to apply the polyurethane coats, I didn't get the 3rd application because that was the same day Carpet House had allotted to bring folks in to move my furniture back. I ended up kicking out the contractor as I was tired of his not staying to the schedule and making excuses for not telling me times he would show. The real FRUSTRATION, I let Carpet House know of the issue and they STILL BILLED ME FOR THE ENTIRE 2ND PAYMENT! Didn't even take the time to send me a detail final invoice or even deduct the fact I didn't get 3rd polyurethane application. Pretty sure I won't be back for next phase of project or even do business with their parent company, Sims Furniture as there seems to be an inability to communicate
Place is a Nightmare. Felt like i was buying a used car. They dont return phone calls or emails. After second install things are ok. almost a year process. So glad the process is over and im done with these people.
Left exposed tacks in all doorways! My wife and 4yo daughter both stepped on tacks and punctured their feet. My wife's accident caused serious bleeding. The service manager's answer to this was, "thats how its supposed to be." After a big sigh he said, "I guess we can send someone out there for a service call." Wound up pulling up the carpet and fixing it myself. The installers also marked up freshly painted walls and were 1 1/2 hrs late for their appointment.
First off, I paid 1/2 the money down to have hardwood floors installed. I gave the salesmen my credit card information and told him to not store my credit card information. By law, companies are not allowed to store this information. But low and behold before the job was done and without my consent the salesman, who must have had my card information in his briefcase for 3 weeks decided to run the balance on my card ($3100 plus). Excuse me..jobs not done and we're not talking about $50,,,this company should be investigated for being non-PCI compliant. A one day actually took three plus two Saturday mornings! So I had to miss work for the 3 days and waste my entire Saturday mornings for two weeks in a row, which they could care less. I could go on and on, but just RUN RUN as fast as you can away from this company! They only care about their profit - not about customer satisfaction or quality work.
They seem to have a nice showroom, and I was interested in having them give me an estimate for a large flooring job in my house. However, I went to this store twice and none of the sales people could be bothered to speak to me. The first time I caught a sales guy as he was hurrying out the door, and he told me I could wait a half hour to talk with another salesman, or I could go into the back and hunt down the sales manager. I proceeded to walk around the store for 15 minutes and saw no one. The next time, I walked in the front door and immediately saw a man and woman at a desk that didn't acknowledge me at all. I walked around the store a while, and while the sales guys there didn't look busy, they were all talking to each other and didn't acknowledge me. After nobody spoke to me after several minutes, I walked out. I looked right at the woman at the front desk, and she just looked at me and said nothing. I guess they don't want my business.
They have been around for many years; they are very professional and I would highly recommend them.