Hello my name is Richard and I’m leaving a review in regard to Majestic Pools installation after my pool was complete. The. First thing I recommend is make sure you are given a complete contract filled out SPECIFICALLY to exactly what the contractor is responsible for. My HOA only approved the pool instillation under the terms that a proper drainage system surrounding the pool was installed because my home is adjacent to a storm water drainage easement.The owner agreed to this and at the end of the project he only installed a drain on one side of the pool and refused to install the remaining drain around the south end of my pool because he stated “it was not listed in the contract” and he stated “it didn’t need it”. The owner ( James) stated he would come and install the drain for an additional $1000.00 dollars after he was paid a total of $45,000 dollars in full. After the pool was installed we got about a week of rain and along the concrete there were large pools of water that had accumulated and the water had literally no where to go because there was not a proper drain installed. The owner (James) stated it accumulated because there was no grass there to absorb the rain water which is ridiculous. Aside from him not keeping his word I didn’t like the lack of communication between myself and the company in regard to what was going on with the instillation. I felt like it was an inconvenience for me to ask them questions about what was going on with the pool.In my opinion I didn’t not like is arrogant personality and on several different occasions I observed him speaking to his employees in a demeaning manner which is extremely unprofessional. There are several other issues from cracks in concrete slabs, also cracks in the concrete deck that surround the pool. Failure to get proper ELECTRICAL INSPECTIONS from Stafford county Department of public works to ensure the pool is safe for use and this is a requirement from the county. Majestic Pools literally took advantage and rushed this project in every aspect and literally took advantage of me after paying $45,000 dollars for this pool. I have a group of contractors fixing all of the issues Majestic Pools have created due to their lack of experience in constructing pools.I would just like to add I have been in Law Enforcement for 17 years and I am a disabled veteran that served my county for 5 years and have been on multiple deployments overseas and served our country proudly and it just disappoints me to have to go through issues like this. I WOULD NOT RECOMMEND MAJESTIC POOLS TO ANYONE CONSIDERING PURCHASING A POOL! Please see attached pictures.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…