Came from Richmond and Justen was great, he was helpful and honest and got us a very great deal ! I would highly recommend Koons to anyone and my next car will be with Justen and Koons again! Very satisfied. Make sure you ask for Justen he was wonderful !
Justin was VERY helpful!! Very friendly!! We had no pressure and were extremely happy with our purchase.
Met the kindest staff, Justen! :D He was very eager and took all the time to discuss about our deal thoroughly. And he did not showed tiredness of answering all tons of questions we had for him.
I normally don't leave reviews, but my experience was beyond my expectations. I'll definitely will back here to purchase another vehicle in the future. I have had bad experiences in the past with dealerships, but my man Justin T made this experience wonderful. He was honest and absolutely patient with me. It's hard to find a salesperson that is looking out for your best interest. He went over and beyond to make sure that I got the car I wanted with the best package. Prices were very fair compared to other dealerships. If you need to buy a car, don't hesitate to ask for Justin at Koons South in Fredericksburg. He was amazing!
I had a wonderful experience with Koons. I am a first time buyer and had a seamless experience by all staff. I was particularly working with Justen who kept in constant communication with me even before I stepped foot into the dealership and answered all of my hundred questions through email. The exact car I wanted was actually sold a day before I got to dealer so he searched the inventory and found be me a much nicer one for only $1,500 more. He was also able to negotiate my monthly payments down to an affordable rate. I absolutely LOVE my car and everyone at Koons was professional, kind, and helpful. Definitely recommend them for future car purchases!
Justin exceed my wife and my expectations from first point of contact to delivery of our vehicle. Will be referring business because of him.
I recently purchased a Jeep from Koons South in Fredericksburg, my salesperson was Justen & he was fantastic from start to finish. The entire process was flawless & the service top notch. I drove away from the lot happily in the car I wanted. Sabrina in financing made that part of the process an absolute breeze. I will definitely refer friends & family to Koons Automotive & won't hesitate to visit them again myself!
What a wonderful experience buying a car from Koons. The last thing we want to do is spend hours at a dealership. Justen made Koons stand out from the other dealers by providing exemplary customer service unmatched by any other sales person we encountered. Justen was very accommodating to our busy schedules(we are the annoying customers sales people loath). He promptly contacted us, provided additional pictures we requested, sent us carfax, and service records. We worked out price and financing over the phone and via email, then set an appointment an hour past normal closing hours ! He ensured the vehicle was cleaned, gassed up, and pulled inside when we arrived, and had all the paperwork printed and ready to go over. All we had to do was test-drive, call insurance and sign. We were in and out of the dealership in less than 15 minutes. I was pleasantly surprised to find out he is relatively new in the business, and even more-so with his response when we thanked him, which was " the secret is not to be a salesman, thats not my job title. Im a sales consultant who job is to listen to your needs and wants and check all your boxes." He uniquely understands a new era of car buying that requires less focus on giving a sales pitch to make the next sale, and more focus on listening and making accommodations to EARN the next sale. He is a refreshing change that is long over due in the car business!!!Also notable is the refreshing face lift the building has compared to the previous location, nice to walk in and not feel like you were in a time warp. Very bright, clean and inviting.
I have nothing but wonderful things to say about Koons Automotive of Fredericksburg, VA. I was promptly assisted by my sales person Justin after leaving an online message about a SUV I liked. I had been to two dealers previously and it was a terrible experience so I was already on edge when Justin called me. I was so happy to hear someone that respected me, as a person and not just there next sale. He was by far the absolute BEST sales person I have ever encountered. Everything was so easy and no bullying me into buying any added expenses at signing, (which I really appreciated too). I told them right up front what I wanted and where I needed to be with my payments, and they delivered UNDER what I had budgeted for. I was impressed, because the other two dealers said there was no way they could help me with where I needed to be with my price point. Also, this SUV is SO MUCH nicer than the over priced ones I had looked at with the other two dealers. A huge thank you to Justin and the Koons company. You are amazing, respectful, and wonderful people. I will never shop anywhere else.
Dylan and the staff were awesome. Stayed late and exceeded all expectations. ! Were efficient, and gave us a great deal Thank you Koons automotive!