My husband purchased a bracelet and had it engraved for the birth of our second child. He ordered the wrong size. When I went to the store they wanted to charge $125 to add 6 links. The bracelet is sterling silver. $125 for 6 sterling silver links is absurd. They instructed me to call the 1-800 number whom then informed me they don't do returns or exchanges on engraved pieces. All I wanted to do was make the bracelet an inch longer. Terrible experience and I would never purchase from them again.
4. Kay Jewelers
255 Spotsylvania MallFredericksburg, VA 22407
From Business: Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry a…
550 Spotsylvania MallFredericksburg, VA 22407
From Business: Shop Helzberg Diamonds' large selection of fine diamond jewelry, diamond engagement rings, wedding rings, three-stone jewelry, diamonds, colored gemstones and exc…
THIS STORE HAS THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!! I CAME IN TO EXCHANGE A PANDORA BRACELET THAT WAS GIVEN TO ME AS A BIRTHDAY GIFT AND I RECEIVED NO FORMAL GREETING, NO ONE ASKED IF THEY COULD HELP ME! SOMEONE CAME IN AFTER ME AND WAS PROMPTLY GREETED AND HELPED AND FINALLY I SAID SOMETHING TO THE LADY ABOUT IT. I WILL DRIVE HALF WAY AROUND THE WORLD BEFORE I GO TO THIS PLACE AGAIN. NO WONDER THE PARKING LOT IS ALWAYS EMPTY. I WENT TO ANNAPOLIS MALL AND WAS GREETED BEFORE I EVEN GOT INTO THE STORE. WAS ASKED IF I WANTED SOMETHING TO DRINK. THEY WERE GRACIOUS TO HELP ME FIND WHAT I WAS LOOKING FOR AND WERE WILLING TO ANSWER ANY QUESTIONS THAT I MAY HAVE. NOW THAT'S CUSTOMER SERVICE! YOU MAY WANT TO TAKE A FEW POINTERS!!
After looking at several different jewelry stores I went with diamonds and designs. I was able to take pictures in and show them what I wanted and they were able to make it for me and let me hand pick a diamond for the center stone. Jason and Joel helped to guide me every step of the way and take the time to educate me on what I was buying I could not have asked for better service. Also the pricing was much better than the other stores, even with a customized ring. I can honestly say I will never go anywhere else in the Fredericksburg area for any jewelry need. Diamonds and designs has gained customers for life.