We can't say enough about AAA pools There quality and workmanship have been outstanding they finished their work ahead of schedule and actually did a few extra features that were amazing Our new backyard will give us many years of pleasure thanks to AAA We highly recommend Richard and his company for all your pool needs you won't be disappointed!!
Sadaf Atashbarghi-Nehr ▶ AAA PoolsJust now · I would never give a dime of my money to this company. Richard was supposed to be at our house between 10-11 am, he calls me at 11 to let me know that he will be late. I asked how late due to the fact that my husband and I had another commitment. He said at least an hour and that "it would take a lot longer to install a pool". Now, I'm an adult professional, I understand that something as expensive and as complicated as a pool takes time to discuss. What I don't like is the condescending tone and being treated like a child. Before I could get another word in, Richard said to me, and I quote "you know, I don't want to waste my time driving 2 hours to Northern Virginia today or any other day. Call someone else for your pool needs" and hangs up the phone. How someone like that can own and operate a business is beyond me. My husband and I were willing to drop tens of thousands on a fiber glass pool with this company, so glad we didn't! I can't imagine how he would've treated us once he actually got paid.
The worst part about this company is when I called the owner to discuss my frustration with him he told me that he had so much business this holiday weekend (Memorial Day Weekend) that he did not need my business! I called to get an estimate to have my pool opened and I was told it was a flat rate of $225. I even asked if there were additional fees or supplies (for chemicals and such) that would be necessasary to have my pool opened, however; I was told $225 would include everything! Well, that was not the case! They charged me $420 to open my pool and did not even discuss this with me! As the owner of the pool, I have a right to know what is happening with my pool and how much you plan to charge. I understand the company is out to make a profit, however; be honest about your prices up front! The owner had the nerve to state that they do only charge $225 to close the pool, without additional fees. I'm sorry buddy, you've lost all credibility at this point! I will never again do business with Turner's Pool Service!
Let me start by saying DO NOT USE THIS COMPANY! They may seem too good to be true, well they are! I received a quote to replace a liner in my in ground pool. The quote was a couple 100 dollars cheaper than any other quote I could find. Julie was helpful via email and we submitted our 50% deposit. I provided Julie was a list of dates of availability and she choose the second to latest date I provided. We submitted our deposit on April 10th and set the install date for May 7th (4 weeks). On May 6th, I emailed Julie to ensure what time the installers would arrive on May 7th as I have an infant and want to ensure he's situated while I meet with the installers. Julie called me back a couple hours later and left me a VM that the liner was not in, but she would be tracking it and it is scheduled to be in the following day - however if it's not in they would install on the 12th. That was NOT one of the avail dates I listed nor was a happy that I had arranged to be off work and planned my day around the liner being installed. I emailed Julie back and explained my unhappiness and questioned why the liner wasn't in as we had placed or order 4 weeks ago. I expected a call back or email later that day. It never came. I called the following morning, the scheduled day of the install and left a message. I received a call back about an hour later from a gentlemen (name unknown). He said he was calling to tell me my liner wasn't in and they would install next Tuesday. I explained that that was unacceptable and I had planned my day around the liner being installed (being off work = loss in salary) and that this is exactly what the complaints on the BBB website say about Turner Pools. He continued to tell my that "life's not fair" and 'well that's tough" and "you WILL NOT be receiving a discount" and then told me I was being "unreasonable" and "nasty" and promptly hung up on me. I have done business with many companies from both sides of the street, but I HAVE NEVER spoke with anyone so condescending, rude and disrespectful. I called back and asked to speak with Julie. He stated she wasn't in and I explained that I don't know who he is, but I've been working with Julie and I want to speak with her. I also emailed Julie about her rude employee or owner or whoever he is and expressed my dissatisfaction with his lack of customer service. I'm awaiting a call or email back. I can understand if they had to reschedule due to weather or a manufacturer defect in the liner or basically anything other than "well it's not here". And I had to initiate the call to them to check on the install; they could have called me a week ago and given me a heads up that the liner was pending shipping. DO NOT USE THEM! READ THE BBB AND TRUST THE COMPLAINTS YOU SEE ON THERE!
We had a liner replaced last year, ordered it in May, finally got installed in September. Got nothing but excuses all summer as to why it was not being installed. This year we open the pool to find the liner coming down in several places. Again we get excuses. Finally told the track is broken, they didn't know this when they installed the liner last year? I am very dissatisfied with the service, poor communications and amount of money we have spent with this company. Time to find a new pool company.
AAA pools is the place to go for pool service in Virginia! Richard is a super nice guy and really knows what he's doing!
Not sure what this other review is talking about, Richard stands by his product and does great work.
Run...run real fast - never finished my sidewalk....been over a year - Richard stated he would finish if i stopped posting the crap work he does...guess what I would rather you lose buisness through true knowledge of your work than someone else get stuck with your lies, deceipt and crappy work!!!! They bid low get your money and run - doing just enough work to get more $$ from you....done be fooled!!!!!!