What a wonderful experience buying a car from Koons. The last thing we want to do is spend hours at a dealership. Justen made Koons stand out from the other dealers by providing exemplary customer service unmatched by any other sales person we encountered. Justen was very accommodating to our busy schedules(we are the annoying customers sales people loath). He promptly contacted us, provided additional pictures we requested, sent us carfax, and service records. We worked out price and financing over the phone and via email, then set an appointment an hour past normal closing hours ! He ensured the vehicle was cleaned, gassed up, and pulled inside when we arrived, and had all the paperwork printed and ready to go over. All we had to do was test-drive, call insurance and sign. We were in and out of the dealership in less than 15 minutes. I was pleasantly surprised to find out he is relatively new in the business, and even more-so with his response when we thanked him, which was " the secret is not to be a salesman, thats not my job title. Im a sales consultant who job is to listen to your needs and wants and check all your boxes." He uniquely understands a new era of car buying that requires less focus on giving a sales pitch to make the next sale, and more focus on listening and making accommodations to EARN the next sale. He is a refreshing change that is long over due in the car business!!!Also notable is the refreshing face lift the building has compared to the previous location, nice to walk in and not feel like you were in a time warp. Very bright, clean and inviting.
5200 Jefferson Davis HwyFredericksburg, VA 22408
From Business: The Pohanka Automotive Group is a dealership that offers vehicles from various makes, such as Acura, Cadillac, Chevrolet, Chrysler, Dodge, Honda, Hyundai, Isuzu, …
I have nothing but wonderful things to say about Koons Automotive of Fredericksburg, VA. I was promptly assisted by my sales person Justin after leaving an online message about a SUV I liked. I had been to two dealers previously and it was a terrible experience so I was already on edge when Justin called me. I was so happy to hear someone that respected me, as a person and not just there next sale. He was by far the absolute BEST sales person I have ever encountered. Everything was so easy and no bullying me into buying any added expenses at signing, (which I really appreciated too). I told them right up front what I wanted and where I needed to be with my payments, and they delivered UNDER what I had budgeted for. I was impressed, because the other two dealers said there was no way they could help me with where I needed to be with my price point. Also, this SUV is SO MUCH nicer than the over priced ones I had looked at with the other two dealers. A huge thank you to Justin and the Koons company. You are amazing, respectful, and wonderful people. I will never shop anywhere else.
Just got a 2009 Mustang GT from there today with my fiance and i must say it was very great and straight forward. i came all the way from PA so it was a good 4hr drive. did it all over the phone and asked if it could all be ready so when i come its all done. n thats exactly what it was. came signed papers and left with the car. drove 3 hours home and loved it
Dylan and the staff were awesome. Stayed late and exceeded all expectations. ! Were efficient, and gave us a great deal Thank you Koons automotive!
Justen was great to work with and was the best I ever had at explaining to me all the features of my new truck and showed me great respect by honoring the deal he had agreed to over the phone. I left a dealer in Richmond because they wanted me to leave my toolbox in my truck to trade it in and I have never been asked to do that in the past so I went to Fredericksburg to Koons South and they let me keep my tool box which was full of tools. I will definitely trade with them again the next time I trade trucks.
I recently purchased from Koons and I could not be more pleased with my experience with Justen. From start to finish, Justen and staff worked to ensure that I had plenty of time and information to select the best car for my family. After looking at a couple of other cars, I purchased a 2014 Toyota with lots of bells and whistles. Justen took the time to ensure that I was familiar with how to use all the new features of the car and the finance department made sure I knew the available options to protect my investment. I left the lot knowing that I had made the right decision.
This was one of the best car buying experiences I've ever had. Dylan is honest, friendly and goes the extra mile. Most small dealerships like his buy and sell junk, but not Koons. You won't be disappointed. Thank you guys, I'll be back in the future!
This is the place to go to get a vehicle Dylan can get you financed we went to several dealerships and got the run around went to Koons and in 15 mins we were financed and got our vehichle right there on the spot Dylan even went out of his way to help us getting the down payment and monthly payment we wanted.so if you want a nice vehicle go and see Dylan at Koons of Fredericksburg.....THANK YOU DYLAN SIX for the excellent customer service ....
Best dealership in the area! I am a former salesman and I can personally tell you that each and every vehicle is taken care of 100%. Dylan goes above and beyond more than any other sales/finance person ive personally seen in the car buisness to make customers happy before, during and after the sale. If your looking for a reliable and GREAT price vehicle then Koons of Fredericksburg is the place for you!
I got referred by another dealer to go to Koons. It was no hassles amazing pricing and got a fine loan to start building my credit. Dylan was amazing and really nice.