I should probably start by saying that we are a homeschooling family, so we were able to go at a time while other kids are in school. This meant the place was fairly deserted for most of our time there. Those with younger kids and some adults started showing up around 12:30, as we were pretty much done and ready to leave.We found things to be delightful. I went in expecting it to be a lot like Chuck E Cheese, and it is a blend of Chuck E Cheese and a traveling carnival so great for middle-aged kids and young teens. Yes, the games are expensive and food is so-so (although we found the food to be better than Chuck E Cheese, which I appreciated!), but I didn't feel the price points were out-of-line from similar places.The staff was friendly, answering our questions, expressing thankfulness when we made sure our table was neat before leaving the food area, and responding immediately when one of the games malfunctioned. The bathrooms were clean and well-stocked. And although I was hesitant about the card system (versus tokens for the games & activities), I actually ended up liking it quite well. We went in as a family to have fun together, and we did. For an occasional family treat, we will definitely return!
Went their today and the would not allow my kid to play laser tag although he was tall enough and old enough. I asked to speak with a general manager and was told that he was not available, which was a lie because the so called operations manager did not want to go get him from the back. Called there and spoke to Darrell the assistant general manager was available, but they were too lazy to go to the office and get him. I asked for a refund for the remainder on my card since they did not want to follow their own policy, did not want to do that. Needless to say that I will not be going back as they do not honor their own policy. Waiting on a call back, but will not be holding my breath. I will be filing a complaint with the BBB in regards to the issue. Please do not waste your money as this place is a waste, and they do not follow their own policies when allowing children to play laser tag(it is extremely over priced for what it is)