What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Purchased my car brand new from them a few months ago... I didn’t even want a salesman, I don't like them... he didn't "sell" me anything and when I went to pick up the car, he couldn't be bothered to stay and show me anything about it. I had the finance manager do it. Well he must have been too busy doing the sales man’s job b/c he didn’t do his own correctly... he took all my insurance information to send to my insurance company, but neglected to send it to them and I ended up uninsured...also during this most recent service, while I was waiting, I heard the "internet sales specialist" and some other guy having a relatively unprofessional conversation (i.e. swearing openly quite a bit) , but that's not even my biggest problem.... I have 5K Miles on my car. I have noticed a sudden decrease in power and a strange noise coming from the engine bay. They basically ignored me as if I was just some guy complaining and couldn't possibly know what I was talking about... they went on to tell me the noise is "normal" which is odd b/c it didn't make the noise when I bought it, and when I bought the car, it was more powerful than it is now, only 5,000 miles later.... they said my power loss is due to "low oil level”.. They then force fed over 2 quarts of oil into my engine. And GUESS WHAT!? My engine oil is now WAY OVER FULL, and my car is now EVEN MORE SLUGGISH! I was told the noise is my blow off valve. Well, is wrong for at least 2 reasons. First, my car didn't come w/ a BOV; it has a recirculating bypass valve. Also, the noise I’m hearing is only during moderate acceleration, the BPV should NOT be open during accelerating, that is what the waste gate is for. Also, the BPV, given it recirculates the extra air, should not be heard. And a Blow Off Valve should only be heard between shifts then the engine is NOT under load, I’ve been driving my car for 3 months never heard this noise, then it just appears, and I’m being told that its normal and always been there and I just didn’t notice. So they poured a bunch of oil into my engine and pushed it back out, furthermore, they never even bothered to test drive the car to see if they fixed anything... they also didnt document anything, i dont know if they ever even looked at anything. I was told that "there are no codes" in the computer, so everything is fine. So basically their mechanics can ONLY diagnose a problem that is identified by the computer. Even though the computer will automatically compensate for lack of air by cutting back the fuel, so there wouldn't be a DTC, the computer would compensate for it. Which it did, hence the loss of power. I attempted to call the dealership 3 times, and sent them an e-mail from the "contact us" link and have not heard back at all. So for that I’d like to say thanks for the TERRIBLE service across the board. NOT A SINGLE PERSON actually cares enough to help you... if they can’t figure out your problem, they will just ignore it. I’m sure they are probably capable of performing simple maintenance, but I don’t think any of them were ever trained to do their jobs. I should not have left that dealership w/o a document showing the service performed, I should have been walked through all service provided and have had them explain what they did to attempt to fix my issue. If my car is fine, then I want to know what they tested to verify it is fine. Other than looking for trouble codes in the engine. Did they actually test the boost controller? Did they verify the intercooler and all of the hoses are connected and not damaged? Did they verify all the couplings and seals are tight? Or did they just plug in a computer, see nothing and left it at that?
I LIVE CLOSE TO CHICAGO, IL, SO I WAS SEARCHING FOR A SUPER CLEAN FERRARI 458 ITALIA, I SEARCHED AND SEARCHED BUT FAILED TO FIND A 2013 FERRARI 458 ITALIA WITH ROSSO SCUDERIA EXTERIOR COLOR AND BORDEAUX W/LEATHER SEATS. MY BUDGET WAS $290,000 AND EVEN THE ONES I FOUND CLOSE TO MY HOUSE OR IN OTHER STATES THEY WERE SELLING MORE THAN $320,000 AND IT WAS A LITTLE TOO MUCH FOR ME TO SPEND, WELL. WELL, AFTER MONTHS OF SEARCH ONE DAY I SAW A 2012 FERRARI ITALIA WITH ALPHA MOTORSPORTS AND THE PRICE WAS EXACTLY WHAT I WAS LOOKING FOR WITH THE PERFECT COLOR COMBINATION. THEY HAD THIS FERRARI AT THEIR MANASSAS LOCATION AND THEY HAD ABOUT 60 VEHICLES AT MANASSAS LOCATION, SO I GOT SCARED TO BUY FROM THEM AND AFTER A FEW DAYS OF SEACH I FOUND OUT THEIR MAIN LOCATION IS IN FREDERICKSBURG LOCATION WITH 300 VEHICLES AND I FOUND OUT MANASSAS LOCATION WAS OPENED LESS THAN 30 DAYS AGO AND STILL THEY WERE DOING SOME CONSTRUCTION AND THAT IS WHY THEY HAD 60 VEHICLES AT MANASSAS LOCATION. I CAN WRITE AND WRITE BUT THE BOTTOM LINE IS IT HAS BEEN ALMOST 5 MONTHS AND I AM SUPER HAPPY WITH THE VEHICLE, I AM ENJOYING EVERY SINGLE MINUTE OF IT AND ALPHA MOTORSPORTS EVEN TOOK THE VEHICLE TO A PRE-PURCHASE INSPECTION AND WHEN FERRARI ADVISOR EMAILED ME, HE MENTIONED THAT THIS FERRARI THAT I AM BUYING IS IN LIKE NEW CONDITION AND I TOLD THEM IF THEY HAVE SOMETHING SIMILAR, HE SAID THEY DO HAVE ONE VERY SIMILAR AND I TOLD THEM HOW MUCH HE TOLD ME $330,000, I WAS LIKE THANKS BUT NOT THANKS BECAUSE ALPHA MOTORSPORTS SOLD ME MY DRAM FERRARI FOR $283,000.00. IF YOU ARE IN THE MARKET FOR YOUR DREAM CAR YOU KNOW WHERE TO GO, ALPHA MOTORSPORTS. I WILL BE BUYING MY ROLLS ROYCE SOON AND ALPHA MOTORSPORTS WILL BE THE PLACE THAT I WILL GO AGAIN, THEY TOLD ME THEY CAN EVEN FIND ME WHATEVER I AM LOOKING FOR. THANKS TO EVERYONE AT ALPHA MOTORSPORTS.
I knew what I wanted when I stepped on the lot of Lucky Line Motors so it became Mike Conduff's and Mickey's job to produce the vehicle at the price I was willing to pay. I won't say I consider myself a difficult customer, but yes, it did take the two of them to find what I wanted and then get the price where I was comfortable with it. They did an amazing job! They both took the time to listen to what I was looking for and why and then matched me with the perfect vehicle. Any questions I had were either answered promptly or were researched to a get a satisfactory answer and I felt completely comfortable with the process at all times. Both of these guys are great salesmen, neither too overpowering or too disinterested and to top it all off, offered to deliver the truck to me and that is way above and beyond anything I had ever heard of before! Fantastic customer service, and I know because that is what I do for a living. :-) I walked away with a great truck at a very competitive price and I wouldn't hesitate to recommend this dealership to anyone.
I spent weeks trying to find the perfect car for my son's 16th birthday. STAY CLEAR of used car dealers.... I had so many horrible experiences while searching. The first guy (AMG Motors Inc.) tried to sell me a c300 with a clean carfax. I really thought it was the perfect car. However, after seeing their horrible ratings over 30% mentioned autocheck.com and that they had purchased used cars only to find out they had been in significant accidents and the warranties were void. So I signed up for autocheck.com and the car I was going to buy had a clean carfax but the autocheck.com showed a significant accident. Ultimately I circled back around to where I started - Mercedes Benz of Fredericksburg. The price was only a little higher but in my opinion that was offset by the fact that it was Certified Pre-Owned. That guarantees the vehicle was on time for all required maintenance, includes a warranty, and more importantly it guarantees the vehicle was never in an accident.
I stopped by the dealership on a recommendation of a friend. I only had a minute to look before I needed to be somewhere. A salesman named Mickey introduced himself and I quickly told him what I was looking for and the time restraint I had for the day. He took me straight to the car that I had requested, told me the price and we made an appointment for a test drive, as I had to leave. Needless to say, I bought the perfect car I was looking for. Mickey was so helpful and knowledgeable with not only the vehicle, but the entire process. His easy going attitude, constant smile and professionalism made this experience, this the ONLY time in my life I've enjoyed buying a car. I've had the car a week now, and I love to report there are no issues with it and I have managed to NOT get a speeding ticket (yet). Thank you Mickey!!!!
I would first like to apologize for the way this store handled any and all customers in the past. I am the new store manager and if you are ever dissatisfied...for any reason...please call me directly and I WILL ENSURE it is made right to the best of my abilities.My primary responsibility is the success of my store. However, the only way that can be accomplished is by having satisfied customers.Not everyone will be 100% satisfied, this is natural, but I will do everything I can to at least prove that my customers are the most important part of our business.In the short time I have been manager, we have made positive leaps and bounds in the way we handle our customers and their vehicles. I ask you to not judge us because of our past and know that there is a manager present that is striving to earn your trust.
I was in the market to buy a car and went to many dealership around this area, I found my dream car with Best Motors, I bought from them a 2012 Honda accord, I was very upset in making decision on this buying as I read some odd reviews about this dealership on net and was confused, but actually they were having that car which matched my search criteria and I took chance to go over there and guess what...All went perfectly good and no problems no hassles fast processing of paperwork. I checked the car had test drive, there was no problem in the vehicle, it was in immaculate mint condition very very clean...Am soo happy that I took chance to go there...cool people cool cars...that's what I had my experience. Best wishes and best of luck Best Motors)) Thank you for this car.
The Fredericksburg, VA location on Southpoint Pkwy was the best Carmax I or my family has personally ever been to. We love Carmax as it is but there was something superb about this location. Jeremy Fossum was my sales consultant and I was impressed with his genuineness and help while I was there. The entire experience to purchase a vehicle was not stressful one bit. I also lived 1.5 hours away and Jeremy worked to help us with a scheduling conflict on getting the remote start installed. While my mother was there helping me to get it installed, she reported that she was very touched on how she was treated with such kindness and now has made another journey to Fredericksburg just because of the character of people at that location. Thank you ALL!
I've been looking at suv's for 6 months now. Today I decided to look at a 08 land Rover that was at lucky line motors. When I got there Mike Cundiff helped me find the vehicle I saw online and let me lest drive it. When I got back to the dealership he came outside and answered the many questions I had had. He made buying my land Rover easy and Hassel free. I love my new vehicle and am so glad I had waited and went to lucky line motors and was not bullied into buying something I was not in love with. Every part of buying my car was at my pace unlike other dealerships where I had been rushed through looking at the vehicle. I would 100% recommend this dealership! Thank you Mike for making my horrible experiences into a great one!
Prior to taking my 94 Lexus to Action Auto Works, I was told that there is no help for my car. I was devastated! wasn't willing to give up on my car. I called and spoke to Barry who not only listened to my problems but offered to take a look at my car. I needed alot of work and they came through for me and it was afforable. They are excellent mechanics, I promise you they will do their best to help in any situation. I when in to there shop in tears and came out with hope. I highly recommend these guys hands down. They keep you involved every step of the way. I am not going anywhere else. I am totaly happy with Action Auto Works. Thanks for doing what you do and caring about your customers! Ms. Burnett
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.