Absolutely thrilled with their customer service, professionalism and follow up skills. I broke down 9" from my driveway while turning in... I was blocking the entire street trying to figure out the problem. I used Roadside assistance and was allocated Vinny's T&R with Robb as my assistance provider. Robb's customer service and professionalism where next to none. Funny thing is, I fixed the problem, I managed to kick the main power supply to my truck appart under my dash getting out to move the trash can in my driveway. I called Robb back and let him I would no longer be needing his services. I was expecting Robb to be angry since he had been dispatched and was 10 min away from rescuing me. He was not! He was happy I was safe and that I fixed my vehicle and asked me to call them if I needed them anytime. He really suprised me!Thanks Robb and Vinny's Towing and Recovery you guys are awesome!
I spoke to another towing company prior to this company who never showed up to tow my car and was going to charge twice what this company charged me…
Serving the Frederick Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
I'd give them 0 stars if I could.I didn't have much of a choice when it came to going to Vinny's. My car was towed there. The next day, I called them to find out how much it was going to cost to get my car out. They quoted, both verbally and in writing, that it would cost $475 to get my car out as long as I did it before the next day at 5 pm.I then received a call from them informing me that I had been misquoted and demanding $50 more. No reason was given, they just needed more money to be able to release my car. I guess it is nice to take advantage of people whose hands are tied.I must say I didn't much appreciate their "kick you when you're down" style of business and I don't believe you will either. It is highly unprofessional to misquote fees for services rendered. I can only hope they have a great time with the extra money they shook out of me. (Couple of 24 packs and a block party, anyone?)
Vinny s Towing was a Godsend! I recently bought an older RV which broke down on a trip to PA. I was dealing with my insurance Co. for a tow when, through the ruckus, Vinny offered to fix my RV as well. He has been very patient and extremely helpful, as there was a few things that needed fixed, and has done me and my RV a great benefit at a very reasonable rate. So hats off to Vinny s Towing, I would recommend them in a heart beat!