My reservation was for a full-sized car for the contract term. I was surprised when the total came to about 20% more than the reservation I made on line. The rental agent told me that I had a premium car and since I didn't prepay I was stuck with the higher amount. AT NO POINT DID I REQUEST A PREMIUM CAR NOR WAS I VERBALLY TOLD I WAS BEING GIVEN A PREMIUM CAR. The agent stated that, although I wasn't asked if I wanted to upgrade, I was responsible for the higher amount. During our conversation when I returned the car the agent I was dealing with said I should be happy at the higher rate especially since I drove "across the country." I responded that my reservation included unlimited mileage so I didn't feel his comments were justified. After a few minutes of discussing the issue I realized that they were not going to change their position, especially since the agent and another gentleman (apparently the owner of the agency who had joined the discussion) basically waved their hands and walked away while muttering "geez" as I walked out. So, my next rental will be from another company that doesn't employ people who are more transparent and professional. PLEASE READ ALL OF THE REVIEWS ON THIS AGENCY - INCLUDING THOSE THAT "ARE NOT RECOMMENDED" ON YELP. IT APPEARS THAT UNAPPROVED ADDiTIONAL CHARGES AND RUDE SERVICE IS A HABIT WITH THIS AGENCY.
Liars, terrible service, terrible people, will steal your money.DO NOT RENT HERE!! I made a reservation online and was able to reserve a one way truck. When I arrived I noticed there were at least 20 trucks parked out back, however, the employee checking me in said he only had “4 trucks” and that I needed to return the truck to his location. It had a “special part” and needed to be returned back to his office.A HUGE inconvenience. He then subtracted $30 off my original quote and gave me free mileage to try and resolve the situation.He told me the truck he was going to give me was not ready and he needed to give me a larger truck, but for the same price. That seemed reasonable so I accepted.I asked him if I could one way that truck because it was a different vehicle. He said no because it needed the same “special part” and also had to be returned to his location.In the end I dropped the key in the drop box only to be charged $50 more than he quoted me. I called in to ask about the charges and they told me I was charged $1.29 for every mile, even though I was told I would not be charged for mileage. They lied to me and will lie to you also! DO NOT RENT HERE! Shady, slimy, terrible people.
Liars, terrible service, will steal your money.DO NOT RENT HERE!! I made a reservation online and was able to reserve a one way truck. When I arrived I noticed there were at least 20 trucks parked out back, however, the employee checking me in said he only had “4 trucks” and that I needed to return the truck to his location. It had a “special part” and needed to be returned back to his office.A HUGE inconvenienceHe then deduced $30 off my original quote and gave me free mileage.He then told me the truck he was going to give me was not ready and he needed to give me a larger truck, but for the same price. That seemed reasonable to me so I accepted.I asked him if I could one way that truck because it was a different vehicle. He said no because it needed the same “special part”In the end I dropped the key in the drop box only to be charged $50 more than he quoted me. Liars.DO NOT RENT HERE!
WoW! The worst rental experience ever! I reserved a BMW from this location to be picked up on 10/16/15 at 815 for a very special occasion. I arrived at 820 and no car there, I was told it was on the way, and it should be there shortly. I told the person/owner of the place that I needed to be in Georgetown by 1000 and I need to leave by 845. He told me at 840 that the car would not be there for at least another hour. All he had to say was "sorry", and that he could give me an Impala to replace the BMW. No let me check all the other locations between here and Georgetown and see if they have a car. No come back later today and I will give it to you half off, No come back later and I will give you an extra day rental for free. I suggest STAY AWAY and not dependable at all. Look else.
Great service, staff, nice clean car!
Excellent service. The staff is top-notch!
I rented a car from the Frederick, MD location of U Save mid August and paid cash. I was required to provide a credit card. U Save did not post my cash payment of $485.00 and therefore my debit card was also charged $485, which caused my account to be in the negative and accrue additional fees. I contacted the manager Mike and he stated that he processed a refund. After 3 days the credit has not appeared on my checking account. I contacted the bank and there are no refunds or deposits pending. Again I contacted Mike and he stated that he did not know how to resolve the problem but the owner would be in at 12:30pm and he would have the owner call me. At 3pm I contacted Mike again and he stated the owner had stepped out, he had not had a chance to call, but he would before the end of the business day. I never received a call. I checked my acct this morning, still nothing. The bank still has no pending refunds or deposits. I called Mike and he said he can show me where he processed the refund if I want to come look at the screen. I asked him for the owners name and contact info and he refused to give me the info. I asked him for his last name, he refused to give it to me. I asked him for the corporate number he refused to give it to me. I contacted the number on the U Save corporate number on the website and the woman that answered said they could not help me. U Save stole my money and is refusing to give it back. How would you respond? I can't even buy gas to get to work or groceries!
This dealership is the place to go if you have had issues with credit in your past and you want to finance a vehicle. The customer service is absolutely fantastic and i have no complaints at all!! No pressure to buy anything. Everyone was very halpful and explained everything step by step. Im very pleased with my purchase.