5509 Urbana Pike, Frederick, MD 21704
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Is very disapointing because I ask for an eye exam for eye glasses and contacts because I wear both, got my eye exam and i ask for the prescription so I could order my contact and when I try to order them i was told that the prescription was only for glasses, i call them back and ask for the prescription for contacts and now they tell me is an additional $120 ontop of what I already pay, if there were have been honest from the begining I would have never gone to them I dont wanna pay over $200 for an eye exam thats crazy
I just got back from Visionworks in Frederick and would like to say this was the BEST eye exam, eye glass fitting and eyeglass selections - eve !!! Nicole greeted me as soon as I walked in, Stacey was just incredible helping me pick the right pair and Dr. Arthur was just exceptional. I cannot say enough good things about this Visionworks!
I have gone to this location for 11 years and continued when it was change from Hour Eyes to Vision Works. On 7/17/ 15 my son and I visited to purchase glasses as he was going away for college. Upon entering the store I was not once greeted or acknowledge as a customer. Typically, a normal greeting is "Hi, someone will be with you." My son and I browsed until we found the two frames we wanted to purchase and waited patiently for a Sale's Rep. After a Sale's Rep became available, she turned around and ask another rep who is next. The other sales rep looked around and said "that lady is next." I then said excuse I'm next and I've been here for 15 minutes waiting. In response, she stated that she is a patient and patients has priority over other customers. I was blown away by that remark, and not to make an spectacle of myself I turned around and left. All I can say is wow!!! I will never shop there again and will definitely be calling corporate office.