Saved to Favorites

Please contact the business for updated hours/services due to the COVID-19 advisory.

Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, master card, amex, visa
Location
Francis Scott Key Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

CM
Cindy M.

05/24/2018

Overall
Service

I have a Kenmore refrigerator, freezer stopped working. Service Tech came out of Saturday said he fixed the problem left around noon. Around 4pm I realized not only was freezer not working now refrigerator wasn't working called service said someone would call back in 15 minutes no call back. Called on Monday to explain said someone would be out Tuesday. When I got home from work message to call service, called now they don't have an appointment available for 10 days. Tried to get a number for a supervisor or a number where I could talk to someone in the US. Was left on continuous hold. Have made many calls to no avail, is clearly a language barrier as calls go overseas. There is a $99.00 diagnostic fee then charged for parts and labor. Tech said it was $149.00 told him I had a 20% off coupon for parts and labor. Told me was not applicable. Still haven't figured out what the extra $50.00 was for if not for labor or parts. when I call can not get an answer. Have never felt so blatently taken advantage of.
I am not a complainer usually very laid back person but this is the worst service I have ever encountered in my life.

SB
Steve B.

10/30/2017

Overall
Selection
Service

We recently scheduled and had a service appointment for our (like new - less than a year old) Kenmore dryer. The service tech came out and did a system check but was unable to fix the issue of it actually doing its job and drying the clothes. He was great minus the fact that we went to use it later that evening only to find our clothing damp after 260 minutes on high heat. We had to wait for an appointment and now have to reschedule and wait for another technician to come out. I have kids and having the clothing pile up is becoming a royal pain and inconvenience.

We have nearly all Kenmore brand appliances (most newer) and there has been a problem with each one. Is anyone else experiencing this sort of problem. They sure do not make products like them used too!

The tech was very professional but the issue was not resolved. He did however tell us he ordered new sensors which would be shipped to our home for the next tech, in the event in would come down to this. Maybe we have ourselves a lemon???

PP
Patricia P.

05/11/2017

Overall
Service

I had service done on my washing machine about 1 week ago. I called for service on Monday, by Thursday my machine was fixed. Great experience! My technician was wonderful and kept me informed the whole time. My appt had a window between 8 & 5, my tech made it possible for it to be at a more convenient time for my work schedule, moving another appt up earlier, so as to make both households happy. Great experience! Thanks for the great service.

DC
Deanna C.

12/16/2016

Overall

When I called the representative, I believe his name was Jerimiah, refused to schedule a service call. My husband got on the phone and repeatedly asked for a customer service supervisor. At one point Jerimiah actually told my husband that he was about to hang up on my husband. After a few terse comments from my husband advising Jerimiah that he really did not want to disconnect the conversation, Jerimiah put a supervisor on the phone, who immediately scheduled a repair date. Obviously, I would not rate Jerimiah very high, however, the technician, Glenn, who responded, was exceptional. Unfortunately, he had to order a replacement part. Glenn returned the following week and made the installation. Glenn gets my highest rating!!! Jerimiah, on the other hand was a complete failure as a customer representative and please feel free to tell both Glenn and Jerimiah my ratings! Please let them know!!

AS
Angele S.

12/06/2016

Overall
Selection
Service

I made my appointment online and that was extremely easy. The service technician was knowledgeable, had the part available to fix the washing machine and offered great pricing for a maintenance agreement for all of the appliances in my home. I was very pleased with the appointment, timing, fix and added services he offered. I would call Sears Appliance Repairs again and again.

MP
Marcia P.
Edited: 11/26/2016
Overall
Selection
Service

The technician was prompt, courteous, and kept me informed on what was being done. Parts were necessary, and the technician installed them a day earlier than anticipated. This was a positive experience.

PL
Phil L.

09/23/2016

Overall

Unfortunately I had to wait over a week before the repair was made. The day after the repair was made, the treadmill stopped again. I called again and now I have to wait another week before the repair man comes. It seems to me there should be a mechanism for an "immediate" repair if the previous one did not "take". I understand that another glitch can happen that was not immediately apparent but a wait of one whole week is unacceptable to me.

John K.

06/24/2016

Overall

The technician clearly knew what he was doing b/c within an hour so our freezer was up and running again.

Neal P.

04/17/2016

Overall
Selection
Service

The serviceman was an obvious expert in his profession. He did a complete tuneup, oil change, blade change and mechanical check of my Bolens lawn tractor in 45 minutes. Had all the parts needed on his truck. Plus Sears had a riding mower service special going on. I'll have him back next year.

YJ
Y J.

04/15/2016

Overall

good experience with the sears service of our rider mower. I will use there service again. The service person was very helpful.

NW
Natalie W.

01/10/2016

Overall

Was able to book at appt online in the evening when our washing machine broke mid-cycle. Appt was within 24hrs. Repairman got here the morning of Christmas Eve and knew right away what the problem was and had a part in his truck. Back in business later that morning!