Do not use this business because of their terrible customer service. My hair cut and color were completely opposite of what I asked for. When I voiced my complaint to the manager and owner, they talked down to me and only gave me half of my money back. Don't waste your time here! I had been giving patronage to this business for over two years and the best that they could do is be rude to me when I tried to voice my complaint. The owner and all of the associates that I spoke to were very rude and not helpful or sympathetic at all. I called four times and each time was told that the owner was available yet every time, someone else came to the phone. Finally the owner spoke with me and used a very disgruntled tone and raised her voice at me for no reason. There is no excuse for this lack of service, especially when you are in a service oriented business. Now I know why the chairs are often empty, because others must have had the same experience. I felt as though my business there was not valued because it felt like I was just being shuffled around. Be Leary!!!
245 Franklin RdBrentwood, TN 37027
From Business: Established in 1991, Hair Expressions is a full-service salon for men, women and children. Based in Brentwood, TN, the salon offers an array of beauty care servic…
2176 Hillsboro Rd Ste 134Franklin, TN 37069
This is the most amazing salon!! I highly recommend going to this salon above any other in the Franklin/Brentwood area! Fantastic service, the stylist are amazing! I've been many times to have my hair highlighted and it looked awesome! Everybody is super friendly!!